The University of Maine at Presque Isle is seeking to hire two (2) YourPace New Student Enrollment Specialists. The YourPace New Student Enrollment Specialist is responsible for providing direct service and enrollment support to YourPace students – with a focus on newly matriculated. The YourPace New Student Enrollment Specialist monitors student academic progress during the initial enrollment process – with an emphasis on the creation of the official degree audit(s) once students have matriculated. This includes guidance and mentoring to optimize the student experience and improve student retention and success – particularly at the start of their academic career. As a key member of the YourPace team, the YourPace New Student Enrollment Specialist assists with identifying areas of operational improvement, implementing new directives, responding to student issues or concerns, and assisting in developing guidelines for providing support to YourPace students and its stakeholders as well as acting as a liaison with other campus and UMS departments. Training and other events may require travel to the University of Maine at Presque Isle. The direct supervisor will determine if the roles and responsibilities of the position can be efficiently and successfully met exclusively online or must be on location without significantly compromising teamwork, collaborations, and partnerships. Work locations and schedules will be determined during the onboarding process and periodic reviews will identify potential changes to remote work options. This position may require some nights and weekends. Based on the qualifications and experience of the successful applicant, the salary is $43,951.00. The university will take into consideration the salary of current UMS employees for transfer/promotion. Additional benefits include medical, retirement, dental, vision, and tuition waiver programs for employees and dependents. The UMS is a recipient of the Wellness Councils of America’s Well Workplace Award and offers wellness programs. Visit our benefits website to learn more. For all job requirements and required duties please review the complete job description (https://drive.google.com/file/d/1H8dpxk0ODq99A6o9jH52iz4rYvFE25a\_/view?usp=sharing) . Key Responsibilities include (not limited to): + Provide academic planning and registration services for incoming YourPace students coordinating with faculty in the academic departments to stay current with degree program requirements and degree progress information. + Perform follow-up outreach to unresponsive students. + Respond to student issues or concerns and involve administration when necessary. + Coordinate with Director of YourPace Student Success and Executive Director of YourPace: + Understand all University policies and procedures regarding Credit for Prior Learning (CPL). + Engage students in the development of a Degree Completion Plan. + Educate students regarding university and academic policies and procedures and assist students with relevant academic actions and procedures, including student self-service in MaineStreet. Position Requirements: + Basic computer skills including the simultaneous use of multiple software applications such as Microsoft Office suite, Google applications and communication technology (e.g., Zoom). + Bachelor’s Degree or equivalent, relevant experience in admissions, tutoring, counseling, customer service or sales. + Strong interpersonal and communication skills (both oral and written). + Attention to detail and the ability to multitask. + For remote or hybrid work + Proof of a stable, reliable internet connection of not less than 25mbps is required. Hotspots are not acceptable for this position. + A dedicated workspace that is free from distractions, allows for private phone and Zoom conversations with students and maintains respect for confidentiality according to policy and FERPA regulations is required. This space must also accommodate a full workstation that includes 2 monitors, docking stations and other necessary equipment. + Annual completion of a Remote Work Agreement Form. Required Knowledge, Skills, and Abilities: Ability to provide excellent customer service; Maintain confidentiality; Exceptionally strong listening, written and verbal communication skills;. An outgoing, positive, professional manner; strong listening, and written and verbal communication skills; ability to connect, motivate, and inspire people; perseverance; attention to detail; excellent organizational skills; ability to relate to a diverse pool of prospective students with tact, diplomacy and discretion; ability to manage multiple projects; flexibility to work both independently and as part of a team; and computer literacy required. Proficiency in MS Word, Excel, Gmail and recruitment software preferred. Related sales or marketing experience preferred. Required Qualifications: + Bachelor's degree and/or 3-5 years of experience required in professional settings, including: customer service background, admissions, or sales experience, and/or education, tutoring, advising, or counseling. + Experience with computers and related software applications (e.g. Microsoft Office Suite, Google Suite) + Experience in utilizing multiple communication modalities (e.g. Zoom, phone) Preferred Qualifications: + Masters degree + Five or more years of experience in a professional or educational setting + Experience with adult learners + Experience with University of Maine System technologies and platforms (e.g. MaineStreet, Brightspace) How to apply Materials must be submitted via “Apply Now" below or visit the UMPI Careers Page at http:// umpi.careers.maine.edu /. For application to be considered complete you must create an applicant profile (application) and submit ALL of the following: + Cover letter + Resume Important items to know about the recruitment process: + Review of applications will begin on March 21, 2025. + Candidates selected to proceed to the final stages of the search process will be requested to provide a list of references. + A background screening will be conducted for the successful candidate. + The University is not able to consider applicants who require Visa sponsorship support. About the University For more than a century, the University of Maine at Presque Isle has been helping students find their path to great professional careers providing its 1,300 traditional and non-traditional students from all areas of the state, country, and world with life-changing opportunities in a caring, small-university environment. Further information about the University of Maine at Presque Isle can be found at https://www.umpi.edu/ The university sits on 150 acres surrounded by the rolling hills and potato fields of northern Maine and the university strives to be the region’s premier learning institution while helping to stimulate cultural and economic development in Aroostook County and the State of Maine.The university serves as an educational and cultural center for the area and its facilities are utilized for lectures, programs, concerts, dance performances, exhibits, and plays that benefit the entire region. Learn more about what Aroostook County has to offer here (https://visitaroostook.com/) . Clery Act- The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, such as the University, prepare, publish and distribute an Annual Security Report, (ASR) and provide notice of the availability of the ASR to all prospective employees. This report consists of two basic parts: disclosure of the University’s crime statistics for the past three calendar years; and disclosures regarding the University’s current campus security policies. You may view the University’s Annual Security Report (https://www.umpi.edu/files/offices/security/annual-security-report.pdf) . If you have any questions, contact Safety and Security 111 Campus Center 181 Main St., Presque Isle, ME 04769 Phone: (207) 768-9580 The University of Maine System is an equal opportunity institution committed to nondiscrimination. About the University of Maine System The University of Maine System (UMS), established in 1968, consists of seven universities and the University of Maine School of Law, spread across various locations in Maine. UMS provides system-wide services and governance from these locations, leveraging the distinct strengths and collaborations among its institutions to advance strategic priorities for UMS (https://www.maine.edu/strategic-plan/) and the state of Maine. Choosing UMS means opting for a high quality of life supported by excellent benefits such as tuition waivers, robust retirement contributions, and comprehensive insurance coverage including medical, dental, vision, life, and disability. Maine's diverse landscapes, from accessible wilderness and rugged coastline to urban centers and rural communities, offer numerous cultural activities, strong public schools, safe neighborhoods, and high-quality healthcare. Discover more about Maine's exemplary lifestyle on the Maine Office of Tourism website (https://visitmaine.com/plan-your-visit/relocating-to-maine) .