SummaryPosted: Jan 23, 2025Weekly Hours: 40 Role Number:200587342Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! Apple's WW Channel Sales Programs (CSP) organization focuses on developing and deploying worldwide sales programs and best practices to deliver an extraordinary customer experience in the channel and drive Apple Channel sales. With deep functional expertise in digital, physical, and people enablement spaces, our WW CSP team closely collaborates with many cross-functional groups at worldwide and regional levels. We are seeking a Program Manager to lead the development and roll-out of a new generation of AI/ML tools to maximize customer experience and sales of our channel partners. The ideal candidate will possess a strong work ethic and the ability to prioritize effectively and work independently. Being self-disciplined and proactive is a must for this position as well as a passion for Apple, technology, operations, and the customer experience. This position is located onsite in the posting location.DescriptionDescriptionIn this role, you will: - Lead the development and implementation of a project delivery framework for Channel Strategy & Operations (CSO)’s NextGeneration AI/ML physical and digital programs - Develop deep understanding of CSO processes and operational understanding of CSO Programs - Lead end-to-end engagement plan for our Channel Next Generation AI/ML Programs, engaging cross functionally with the CSO Product team, CSO Programs team and Geo teams. - Lead all geo and partner related aspects of the Next Generation AI/ML Programs, from the earliest stages of pilot through to all subsequent expansion waves. - Work cross functionally to deliver all vital program sell-ins with the geos and partners. - Manage all geo-facing operations projects, setting priorities with measurable objectives, monitor and report on process, progress, and results. This would include establishing a scalable support model with geos, measuring the health of the program/product through ticket volumes & feedback loops, and tracking all hardware. - Lead the roll out strategy and co-develop RTM, partner and POS expansion proposal with geo leads. - Partner closely with Consumer Sales Enablement team on the staff training and communications plan - both delivering training sessions and driving staff engagement. - Ensure leadership, as well as key partners, have consistent access to and understanding of progress, roadblocks, and reporting against key milestones and goals.Minimum QualificationsMinimum QualificationsTypically requires a minimum of 8+ years of experience leading end-to-end projects related to retail staffing, training, engagement, and/or digital solutions programsSolid understanding of and experience within the e-commerce spaceMastery in stakeholder engagement and communications across leadership and partner teamsExperience in different modalities of training/engagement content delivery, including virtual, in-person and digitalFamiliarity with chatbot technologyExperience designing and bringing programs to market from strategic thinking to requirements, sell-in and executionSolid track record meeting deadlines in a fast paced environmentBachelor’s Degree requiredKey QualificationsKey QualificationsPreferred QualificationsPreferred Qualifications3+ years of experience working in a geo highly preferredExperience with projects using AI/ML/NLP technologyThe highest level of ethics, values, integrity, and trustMaster’s degree preferredEducation & ExperienceEducation & ExperienceAdditional RequirementsAdditional RequirementsMore

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