JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

This role is close to Burrard Subway Station.

The Workplace Ambassador plays a crucial role in creating a positive and engaging workplace environment for employees and visitors. This role involves providing exceptional customer service, fostering community and collaboration, and supporting various workplace initiatives. The Workplace Ambassador serves as a friendly and knowledgeable point of contact, ensuring that the workplace operates smoothly and meets the needs of occupants and stakeholders.

WHAT YOU’LL DO

Provide excellent customer service to employees and visitors, responding to inquiries, providing information, and addressing concerns promptly and professionally.Manage the reception area, including greeting visitors, managing access control, and coordinating visitor registration.Answer phone calls, transfer calls, and take messages as needed.Assist employees with workplace-related needs, such as room bookings, equipment requests, and IT support coordination.Act as a resource for workplace policies, procedures, and resources.Assist in the coordination and execution of workplace events, meetings, and activities, including room setup, catering coordination, and audiovisual setup. Maintain and manage workplace amenities, such as break rooms, lounges, wellness rooms, and collaborative spaces.Ensure cleanliness, orderliness, and functionality of these spaces.Disseminate workplace-related announcements, information, and updates to employees through various communication channels, including email, newsletters, and digital signage.Promote and uphold workplace health and safety protocols and procedures, including proper use of equipment, adherence to emergency procedures, and reporting of incidents or hazards.Foster a sense of community and engagement within the workplace by organizing social and team-building activities, wellness programs, and recognition initiatives.Educate employees on workplace policies, procedures, and guidelines. Ensure compliance with workplace rules, regulations, and standards.Proactively identify opportunities for process improvement, service enhancement, and cost savings within the workplace.Provide feedback and suggestions for optimizing the workplace experience.

WHAT WE’RE LOOKING FOR

High school diploma or equivalent;additional certification or coursework in customer service, business, or a related field is a plus.Proven experience in a customer service or hospitality role, preferably in a corporate or commercial real estate environment.Excellent interpersonal and communication skills, with the ability to build relationships, communicate effectively with diverse individuals, and provide exceptional customer service.Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.Tech-savvy, with the ability to navigate workplace technology tools, equipment, and software.Professional and approachable demeanor, with the ability to represent the workplace effectively and positively.Flexibility and adaptability to changing work demands and work schedules, including occasional weekends or evenings for special events or support needs. Knowledge of health, safety, and security protocols applicable to the workplace. Basic knowledge of office equipment, operations, and administrative tasks. Strong problem-solving skills and the ability to address and resolve workplace-related issues.Passion for fostering a positive work environment and promoting employee engagement and morale.

WHAT’S IN IT FOR YOU

Join an industry leader and shape the future of commercial real estate Deep investment in cutting-edge technology to power your work Comprehensive and competitive benefits plan A supportive, caring and diverse work environment designed for your growth and well-being 

Estimated total compensation for this position:

46,900.00 – 68,000.00 CAD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Vancouver, BC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.