Flik Hospitality Group Salary: $21/hr Other Forms of Compensation: What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish. Job Summary Under the general supervision and direction of the Conference Services Manager, the Workplace Ambassador (WPA) serves as the on-floor concierge who takes full ownership of all office-related aspects to maintain a warm, welcoming, and professional atmosphere for all clients, executives, and associates at all times. RESPONSIBILITIES: The Workplace Ambassador (WPA) is the first point of contact for unassigned seating floor(s) and must be adept at taking ownership of all aspects, including, but not limited to facilities & services located within a predetermined area, assuring users feel comfortable, and have all the tools necessary to be as productive as possible. Through professionalism and effectiveness, the WPA will actively manage and coordinate the delivery of the "World’s Best Workplace" for members of the firm. Ambassador Aspect * Act as an overall Hospitality Services resource and liaison on the unassigned floors. * Conduct daily walkthroughs of each designated floor to ensure everything is prepared in accordance with the established standards. * Communicate requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer /phone issues), and mail room (package pickups and deliveries). * Aware of all visitors and VIPs expected to be on floor and anticipates their arrival. * Pro-actively manages the general cleanliness of on-floor meeting and conference rooms. * Pro-actively manages transitions of new joiners, assign lockers and provide floor orientation as well as local city knowledge. Conference Aspect * Reset, refresh, and turn rooms as necessary in meeting space. Work with managers and GSA’s to minimize room turns while being flexible to ensure the best client experience. * Wipe down/cleaning all tables and chairs. * Supply and set up items not included in rooms (flip charts, whiteboards, screens, etc.). * Ensure all equipment (tables, chairs, etc.) utilized for meetings are of the best repair while identifying and reporting issues with non-functioning items. * Re-set rooms between meetings. * Report all damage to Maintenance i.e., chipped paint, broken doors, etc. * Assist with Audio Visual as needed; will be required to learn basic AV skills. * Ensure meeting room trash is removed and carpets are vacuumed the previous night by reporting to maintenance or personally as necessary. * Collect remaining documents after meetings, checking with the Conference Coordinators on the appropriate action for the documents. * Cover the reception desk as assigned. Pantry Aspect * Flyer Posting * Responsible for posting flyers in pantries upon specified posting timeline and proactively viewing and removing flyers immediately following end of posting and placing counter-top sign holders back in cabinet when not in use * Supplies * Effective ordering of supplies with a goal to minimize inventory and limit week-to-week carryover of goods * Ensure stocking of pantry items available to GS employees at regular intervals from 7am-5pm, Monday through Friday per SOP on "look" and need * Coffee Machine Management: * Replacing beans, emptying grounds bin and other as necessary * Minimum of daily cleaning per machine standards and SOP including thorough regular cleaning of all "wipeable" surfaces * Follow SOP for reporting maintenance * Vending * Responsible to visibly review any vending issues each visit to pantry and report as necessary with posting * This includes checking for visible expiration dates and escalating to Lead Workplace Ambassador, Conference Center Manager, GM, and Canteen * Maintenance and Reporting * Basic wipe down of counter surfaces and splashes when possible * Report all maintenance related issues in pantry including immediate posting of GS template: "Out of Order sign" and immediate removal upon fix or repair **Maintenance needs for the bottle filler, ice machine, microwave, refrigerators, and other areas of the pantry should be reported and "OOO" sign placed but not included on internal tracking of equipment maintenance. Any requests by building management for these pieces of equipment should be escalated to Conference Center Manager and GM for review. Our ideal candidate will meet and/or exceed the following skills and qualifications: Requirements: * Strong customer service and organizational skills * Willing to go the extra step to ensure guest satisfaction * Friendly, outgoing demeanor and enthusiasm for the job * Have upscale luxury guest/customer service skills * Excellent Computer skills, hotel property software preferred * Discreet, ethical, and committed to maintaining a high degree of confidentiality * Have excellent written and verbal communication skills * Previous hospitality experience strongly preferred. * Must possess a professional presentation * Strong interpersonal and problem solving abilities * Highly responsible & reliable * Ability to work well independently and under pressure in a fast paced environment * Ability to focus attention on guest needs, remaining calm and courteous at all times Apply to Flik today! Flik is a member of Compass Group USA Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace. Associates at Flik Hospitality are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_FlikHospitality.pdf) for paid time off benefits information. Req ID: 1419151 Flik Hospitality Group HILARIA KWAKUMEY [[req_classification]]