Role and Scope of Position:
Supervises and coordinates the activities of the New Hampshire Meter Reading personnel in the assigned Area Work Centers (AWC’s). Assigns and monitors the Meter Reading, Collection, and Order activities to ensure that the work is done safely, timely, efficiently, accurately, and in compliance with standard company operating policies and procedures. Investigates and analyzes meter reading routes and work practices to ensure that each is incompliance with standard procedures.

 Essential Functions: 

Plans, schedules and supervises the activities of meter reading personnel to ensure that each job function is performed as necessary.  Performs duties of FSR, FSR Specialist, AMR DriverTracks goals and ensures KPI targets assigned to the Meter Reading group are metMaintains an adequate stock of meters and other essential suppliesInvestigates and analyzes data to determine and establish efficient meter reading routes.  Creates new and modifies existing routes to ensure reading efficiency and safety.Participates in projects related to Meter Reading, Collections, and other associated activities and processesInvestigates and resolves customer billing inquiries and meter reading complaintsCoordinates and investigates activities related to possible tampering or diversion of electricity, ensuring that appropriate reports and evidence are properly collected and submitted to management.  Works closely with Revenue Assurance.Conducts training and development of personnel in safe work methods and prescribed work practices consistent with Company Safety and Health programsManages and coordinates motor vehicle utilization, repair, and maintenance for vehicles within their area of responsibilityConducts Safety meetings and coordinates and documents Field Safety ObservationsOvertime and storm assignments are requiredProvides training to and instructs others within the department; Plans, schedules and reviews work performed and evaluates subordinatesIdentifies appropriate procedural methods; and make decisions based on analysis of informationWorks effectively with subordinates; superiors, interfacing departments and vendorsAnalyzes operational methods and develops improved procedures as neededInterprets Company policies, procedures and practicesOther duties as required.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

Ability to deal effectively with employees, supervisors, customers, and cross functional teams.Ability to use or learn computer applications such as; C2, CACS, OMS, ARCOS, Kubra, FCS, Fieldnet, and Powertrack.  This listing is not all inclusive.Basic understanding and knowledge of electrical metering applications  

Education:

High School diploma or equivalent; Associates Degree preferred

Experience:   

Four (4) years of meter reading or field collections experience The annual salary for this position is $91,707.20 plus incentive.  Salary is commensurate with your experience.  Check out the career site for an overview of our benefits.

Licenses & Certifications:

Motor Vehicle Operator’s License required.  Proven Safe driving record required.

Working Conditions:

Must be available to work emergency restoration assignment as required.Must be available to travel between MA/CT/NH as necessary.Works in all weather conditions

Mental Aspects: Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

Know the business plan and how your role connects to itIdentify problems, issues; take responsibility for resolutionSet high standards for self; deliver quality performanceRaise ideas for improvementCommunicate, communicate, communicate

Build Trusting Relationships

Follow through on commitments made to manager, colleagues, and customers.Address difficult or controversial issues and encourage others to do the same.Have honest dialogue with others

Manage and Develop People

Set performance goals that align with department and company goalsMeet regularly with your supervisor/manager to discuss your performanceSeek opportunities to develop skills and gain knowledge through on the job opportunities, i.e. working on projects, attending meetings, etc.

Foster Teamwork and Cross-functional Collaboration

Work collaboratively within and across the organization to achieve “One Company” and other goalsRecognize and address cross functional implications of your work

Create a Diverse, Inclusive Workforce

Incorporate the diverse ideas and perspectives of team, colleagues, and customers in your work

Lead Change

Proactively seek out opportunities to improve business performance and customer service.Respond positively to new demands or circumstancesExhibit a “can-do” attitude to support changes in priorities and work processes

Focus on the Customer

Deliver superior service to our customers, both internal and external, in a reliable, attentive, courteous, quality, proactive and timely manner

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor