The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

We are thrilled to announce an exceptional career opportunity at the MGM Grand!  We are currently seeking two dedicated and skilled individuals to join our team as Workforce Management Supervisors.  This position offers a unique chance to contribute to our renowned hospitality environment and to be part of a dynamic team that sets industry standards.

THE JOB: 

The Workforce Management Supervisor improves the employee experience through outstanding customer service and efficient operational facilitation.  You will be responsible for motivating and supporting schedulers in the production of weekly schedules and daily operational tasks.  The Supervisor is a leadership liaison between the Workforce Management Specialists and Management.

You will play a vital role in our mission to own the internal guest’s experience, delivering on S.H.O.W. Basics to both Staff and Leadership creating WOW memories that last far beyond the moment.

THE STARTING RATE:  $26.00 / Per Hour

THE DAY-TO-DAY:

Serve as a subject matter expert on Workforce Management software and processesDevelop and elevate the skills of Workforce Management Specialists to enhance scheduling solutions and foster their professional developmentPartner with department schedulers and managers to ensure precise staffing levels and devise efficiency strategies collaborativelyInnovate scheduling improvements and introduce new business modelsIdentify optimal staffing practices while adhering to existing labor agreements and regulatory requirementsMaintain ethical standards and equity when overseeing WFM Specialists and addressing departmental inquiriesManage the workload balance of specialists between weekly scheduling and daily operational needsEnsure the timely completion of daily schedule operations by the Workforce Management team, including handling leave requests and managing call-outs

THE IDEAL CANDIDATE:

Minimum of at least 21 years of ageHigh school diploma, GED or educational equivalentTwo (2) years of prior relevant Workforce Management experiencePrevious experience utilizing Virtual Roster, Kronos and Workday softwarePrevious experience with data analysis and payrollWorking knowledge of Microsoft Office applicationsExceptional customer service and interpersonal skills to communicate effectively with all stakeholdersAbility to effectively communicate in both English and Spanish, in both written and oral formsPrevious experience working in a similar hotel or resort style settingMust be able to work various shifts, including weekends and all holidaysProfessional appearance and demeanor

THE PERKS & BENEFITS:

Health & Income Protection benefits (for eligible employees)Professional and personal development opportunities through employee programs and network groupsFree meals in our MGM Grand employee dining roomFree parking on and off-shift at all MGM Resorts propertiesWellness incentive programs to help you stay healthy physically and mentallyAccess to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10627

Are you ready to JOIN THE SHOW? Apply today!