**Overview** **Scope of Responsibilities:** Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees **Job Summary:** Responsible for all aspects related to entering of medication orders and workflow management. **Responsibilities** **Job Duties:** + Responsible for daily preparation of call center workflow + Responsible for accurate data entry of incoming prescriptions and refills + Responsible for maintaining prescription refill requests + Responsible for Foundation Assistance management + Responsible as a backup for inbound/outbound calls as required + Responsible for accurately selecting billing and shipping methods for incoming patient orders + Provide clinical services in TherigySTM + Provides resolution to customer service issues to ensure member satisfaction + Work with members to provide resolution to payment related issues on accounts/orders + Maintain and keep reasonable production as determined by supervisor + May assist in orienting and training new employees + Responsible for completing all mandatory and regulatory training programs + Perform other duties as assigned **Qualifications** **Attendance Requirements:** + Must be available, and on-time for scheduled work shifts. + Must be able to work nights as required. **Educational Requirements:** + Minimum: High School Diploma or GED + Preferred: Pharmacy technician or related certification **Experience:** + Past experience in a customer service related field + 6-12 months experience as a pharmacy technician **Special Conditions of Employment:** + Drug test + Initial and continuous exclusion and sanction/disciplinary monitoring + Any and all additional eligibility requirements based on the specific position **Job Skill Requirements:** + Broad knowledge of medications, physician orders, and pharmacy systems + Strong communication skills + Outstanding customer service skills + Excellent organization skills + Ability to multitask and prioritize + Excellent computer and keyboarding skills **Compensation:** $18.00-21.00 an hour The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education. KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements. Connect With Us! (https://kphcareers-kphhealthcareservices.icims.com/jobs/14113/workflow-processing-specialist/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336031866) **Job Locations** _US-NY-Syracuse_ **Posted Date** _1 week ago_ _(5/1/2025 12:21 PM)_ **_Requisition ID_** _2025-14113_ **_\# of Openings_** _1_ **_Category_** _Administrative/Clerical_ **_Location : Location_** _US-NY-Syracuse_