Workflow Coordinator – Creative

Salary: up to £48,000 - £50,000 per annum, plus company benefits

Location: London

Contract: Full time permanent

Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hours unpaid lunch break

Work model: Hybrid

Williams Lea seeks a Workflow Coordinator to join our creative team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role 

Ensuring that a first class service and experience is delivered to the client at all times always taking in to account customer journey and experience as well as Williams Lea contractual SLA’s and Operational requirements.

Responsible for the intake, prioritisation and deadline management of all client submissions. The role requires the individual to work as part of a team, liaising closely with clients, operators and colleagues to ensure all documents are amended and delivered as agreed.  

Key responsibilities 

(Management of requests through the Services Portal and Services email inboxManage submission of work from clients ensuring all relevant information is captured and submitted for each requestAdvising/Consulting clients on best practice for submissionTreating each request as uniqueTo act as a key client point of contactEstimating production times, agreeing deadlines and overall workflow management. Ensuring that all instructions are clear and documented in the work ticketClarifying any job-related queries before delivery to the creative teamTo build professional and working relationship with all clients and colleagues to promote a strong working teamRenegotiating deadlines. Ensuring the client is communicated to at an appropriate level and frequencyHandling all queries relating to documents from clients.  Offering clients solutions to problemsServices and requirements to conform to the Service Line Agreements (SLAs)Maintain a productive working atmosphere, which promotes teamwork, service excellence and commitment to daily production and contractual targets

Personal attributes

Previous Workflow Coordinator or similar experience essentialCustomer focus must be at the heart of everything you doExperience of working in a corporate cultureAbility to work under pressure to tight deadlinesA very good understanding of customer service with excellent client focusStrong service mentality, commitment to service excellence is essentialEmpathetic to client pressures and understanding of industry demandsEffective communication skills, both verbal and writtenStrong organisational skillsAdaptable, flexible attitudeAbility to work as a team, supporting your colleagues

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).

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