**Date Posted:** 2025-02-27 **Country:** Canada **Location:** LOC13055 1801Courtney Park Drive,Mississauga,Ontario,L5T 1J3,Canada **Position Role Type:** Unspecified **Job Title:** **Workday HCM Configurator** **About RTX** RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA. To realize our full potential, RTX is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed. The following position is to join our RTX Enterprise Services Org in Canada. **Why Join The Global People Service Center** **Team?** Our RTX ES HR & Payroll Digital Technology organization is looking for a Workday HCM Specialist in our Canada location. This role, on our HR Technology systems team, will provide support for our Workday HCM module. As a Workday HCM Specialist, you will provide Workday HCM support and guidance using your knowledge to optimize and simplify the Workday HCM module implementations across our business units (BU). The position is full-time, Monday to Friday, with flexible hours and is exclusively remote. **What will your day-to-day look like?** + Manage Workday HCM business process configurations including but not limited to report writing, calculated fields, business process design, build condition & validation rules, EIB loads and business process security + Lead HCM projects related to Workday Manager Self-Service & Employee Self-Service transactions + Provide transaction training and educate employees on HR services + Serve as an employee and customer advocate who specializes in creating a culture focused on exceptional customer service, where individualized actions are taken to promote and support all client interests + Utilize multiple online systems, such as ServiceNow CRM, Enterprise version 5 and Workday to answer questions, troubleshoot issues, complete requests, and help resolve employee, manager, and HR needs + Utilize the case management system to document and escalate inquiries following both defined and undefined process steps to achieve required service level agreements + Actively identify and submit process improvement recommendations + Ensure adherence to all company policies and procedures + Special Projects and any other duties assigned by the manager **What do you need to be successful?** + Bachelor’s degree in liberal arts including Business Administration, Communication or related discipline or equivalent combination of related work experience and schooling in lieu of degree. + Typically, a minimum of 5+ years’ experience in the customer service or HR fields and a bachelor’s degree or equivalent combination of related work experience and schooling. Advanced degree and 2+ years related work experience. + Experience in Workday configurations + Experience providing support to customers including managers and HR + Knowledge of simple and complex company and business unit policies and procedures + Excellent customer service + HR background + Experience handling Case Management **What do we offer?** + Pension and savings plan with employer contributions + Group insurance program + Opportunities for advancement (career progression) + Merit or recognition program + Health and wellness program, including virtual health care + Recreational and sports club + Nearby daycares + Transportation accessibility or public transit program and free parking **Working at RTX** The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates. _RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._ **Privacy Policy and Terms:** Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.