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This position is the learner level of the Work Management Specialist classification hierarchy.  This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards.  This position may also be utilized to provide basic administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.      

Responsibilities

With close supervision:

Provides quality customer service and support to Distribution, Customer Experience & Services
• Ensures work is scheduled and executed timely
• Efficiently uses available tools or systems to effectively communicate reliability details to external customers - Ping meters during storms.
• Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
• Takes ownership of customer issues and problems until resolved, requesting assistance as needed.
• Facilitates communication between internal and external customers
• Reports job status details to appropriate personnel as needed - communicating daily with C&M and Designers to ensure customer's needs are met.
• Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Distribution, Customer Experience & Services
• Assist with preliminary research and root cause analysis for customer issues
• Collaborates with other work groups to ensure desired customer experience
• Professional and courteous in all contacts
• Initiates facility/security requests (broken printers, lights, cameras, etc)
•Assists with maintaince of IBEW 1393 contract compliance 
• Creates and maintains joint use notifications with other utilities
•Appropriately dispatches daily work to field performers                                                                

•Maintains office record retention files
• Maintains confidential Company/Employee information in a professional and discreet manner                                                              

• Orders office supplies
• Ensures outgoing mail is in appropriate location, sorts incoming mail and delivers packages daily
• Assists Managers with meeting minutes, action items, office logistics while performing other Work Management duties
• Updates local bulletin boards with required reference materials

Cost Management
• Applies correct general ledger accounting in all work-related applications and functions within area of responsibility. Accurately processes vendor invoices via CAPS; includes setting up vendor/W9 in Business Automation Platform and ensure accounting and vendor financial is correct.
• Assist in reconciling work order materials, labor, and equipment to represent actual field construction.
• Assist in resolving errors and prepares for close-out of construction work orders in work management system,
• Developing skill sets to report units of property to asset accounting accurately
• Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines. Screens Field Performer's timesheets to ensure accuracy and notifies C&M Supervision of any discrepancies.
• Creates reconciliation of credit cards and creation of expense reports for reimbursable items not purchased on company credit card and ensures proper GL accounting is applied
• Creates appropriate work order to complete follow-up work
• Processes Invoices and Customer Billing
• Assist with managing Office Supply needs/including potter supplies

Reliability
• Prepares for and provides emergency restoration support dispatching, updating, completing, calling emergency locates, reporting oil spills, pinging meters, and updating ETORs as needed
• Supports the Distribution, Customer Experience & Services reliability programs or processes using appropriate work management applications

EE Engagement/Safety
• Supports Human Performance safety culture through active participation in safety meetings
• Follows ergonomics and office safety guidelines
• Supports corporate initiatives
• Demonstrates a commitment to continuous learning and development
•Administers special projects across work groups as needed (Employee Survey, United Way, Diversity and Inclusion, Well Power, etc.)

Basic/Required Qualifications

High School/GED

Desired Qualifications

Demonstrates excellent customer skills

Exhibits flexibility and dependability during normal work schedule and emergency storm restoration

Collaborates effectively in a team environment

Demonstrates knowledge of Microsoft Office software

Possesses effective written and verbal communication and interpersonal skills

One to three years of providing customer service support

Effectively manages stressful situations

Mobility Classification - Hybrid

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)No

Represented/Union PositionNo

Visa Sponsored PositionNo

Posting Expiration Date

Saturday, February 22, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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