Job Posting Title:

Work Control Specialist

----

Hiring Department:

Facilities Services

----

Position Open To:

All Applicants

----

Weekly Scheduled Hours:

40

----

FLSA Status:

Non-Exempt

----

Earliest Start Date:

Immediately

----

Position Duration:

Expected to Continue

----

Location:

Texas

----

Job Details:

General Notes

Join the Facilities Services Center team, a highly responsive and knowledgeable crew providing outstanding service for Facilities Services and to the university community.

Your skills will make a difference.

You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will contribute to operational excellence and enhance the student experience. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to:

Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)Voluntary Vision, Dental, Life, and Disability insurance optionsGenerous paid vacation, sick time, and holidaysTeachers Retirement System of Texas, a defined benefit retirement plan, with employer matching fundsAdditional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)Flexible spending account options for medical and childcare expensesRobust free training access through LinkedIn Learning plus professional conference opportunities.Tuition assistanceExpansive employee discount program including athletic ticketsFree access to UT Austin’s libraries and museums with staff ID cardFree rides on all UT shuttle and Austin CapMetro buses with staff ID cardFor more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards.

Must be authorized to work in the United States on a full-time basis for any employee without sponsorship.

This position provides for work-life balance with typically a 40-hours work week.

Security sensitive; Criminal background check conducted on selected applicant. Hiring decision is contingent on applicant clearing check. This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code §51.215. Applications will be reviewed online by the hiring department. This is a 40 hours per week work schedule, Monday-Friday, 8:15 am - 5:15 pm. This is a primarily remote position with occasional in-person meetings required.

Purpose

Work within a highly collaborative, customer service oriented team to provide exceptional support for the day-to-day operations of the Facilities Service Center. This includes processing and responding to maintenance, custodial and support services requests and inquiries via phone, email and electronic workbench.  

ResponsibilitiesReceive and process Facilities Services service requests and inquiries. Assist clients with the use of the electronic UT Works request system and online event, move, and surplus forms. Complete follow-up calls to clients as necessary or assigned, and alert management to critical and time-sensitive issues. Work in a fast-paced environment while maintaining a superior level of ownership, cooperation, collaboration, and ability to accept constructive feedback as necessary. The position requires the ability to focus on details and fully document individual client needs and problem resolution. Candidate must have the initiative to work independently and as a team member, and follow Standard Operating Procedures at all times. Work effectively with university building managers, campus clients, and internal staff to establish a mutual rapport. Attend outreach meetings as necessary or assigned.Communicate outage notifications and maintain a campus-wide outage calendar. Represent the Facilities Service Center on specials projects. Maintain the unit's procedure books and lists. 

Required Qualifications

High school graduation or GED. five years of experience providing customer service. Demonstrated ability to problem solve, prioritize, and multi-task with high accuracy. Professional demeanor with strong oral and written communication skills. Proficient in Outlook, MS Word, Excel.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Associate's degree. More than five years of experience providing customer service. Experience working in a service center environment. Experience and working knowledge of UT Austin buildings and clients. Experience using a work order system. Experience working in Facilities Services or Project Management and Construction Services. Able to speak Spanish. 

Salary Range

$43,896 + depending on qualifications

Working Conditions

For Remote Workers:

May work around standard office conditionsRepetitive use of keyboard at a workstationWork will be performed remotely through remote connections

Environmental Demands:

May work around standard office conditions

Physical Tasks:

Repetitive use of a keyboard at a workstationUse of manual dexterity

Additional Working Conditions:

Visa sponsorship NOT available. Please do not apply if you require Visa sponsorship.This position requires you to maintain internet service and a mobile phone with voice and data plans to be used as required for work.

Work Shift40 Hour Work Week Schedule; Monday-Friday, with a variable schedule between 08:15 AM – 05:15 PM to be determined by the hiring supervisor. Eligible for remote work but may require scheduled time on campus.

Required MaterialsResume/CV3 work references with their contact information; at least one reference should be from a supervisorLetter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

----

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

----

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

----

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

----

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

----

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

----

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

----

E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

E-Verify Poster (English) [PDF]E-Verify Poster (Spanish) [PDF]Right To Work Poster (English) [PDF]Right To Work Poster (Spanish) [PDF]

----

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.