WIRE OPERATIONS SPECIALIST WHAT IS THE OPPORTUNITY? Provides support for clients and colleagues processing incoming and outgoing wire transactions. Process high volumes of domestic and international wire transfers within tight regulatory timelines, Federal Reserve Bank (6pm EST/ 3pm PST cut-off) and should be able to process wire transactions with high accuracy rate leveraging wire processing software. Cross-trained to perform various wire operations functions and processes to become a subject matter expert on the team. Knowledgeable of our payment system applications while fully complying with all Bank operational and credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Code of Conduct, etc.). Responsibilities for this role, will include answer calls/emails from external clients and internal business partners with wire related inquires and callbacks to clients for wire verification and disclosures as required by applicable regulations. Identify opportunities to increase the transactional quality, increase the ability to improve the queues and improve policies & wire operations procedures. Handling of sensitive client transaction requests and the following of procedures to mitigate risk is expected. This role will be also responsible for maintaining operational integrity of funds transfers through adherence to Bank policies and procedures. What you will do Captures and enters data of fax-initiated wire transaction requests into wire transfer system Perform verification of data entered by peer colleague for accuracy Perform callbacks to with authorized signer/representative to authenticate written instructions. When performing callbacks, colleague must be able to quickly assess the client situation and take appropriate action to ensure wires meet the daily deadline. Releases the wire for payment accurately and within agreed upon timelines Escalate quickly and appropriately to supervisors for review for any suspicious wires Comply fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). Complete all required bank training on time with a passing score Perform other duties as assigned or requested Must-Have* Bachelor's Degree or equivalent 1 year banking experience. Skills and Knowledge Has a thorough understanding of all functions of the wire processor. Has an excellent understanding of Bank systems as well as policies & procedures. May perform as a utility person for the department. May perform investigations. Has excellent verbal communication skills and good problem solving skills. Thorough understanding of risk conditions and able to effectively partner with Relationship Managers to communicate risks for decisions. Compensation Starting base salary: $20.28 - $30.42 per hour. Exact compensation may vary based on skills, experience, and location. *To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.' ABOUT CITY NATIONAL We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.