Overview Discover the magic of Yellowstone's winter season! Love snow, magical scenery, and fewer crowds? Join us at Yellowstone National Park this winter! Live. Work. Explore. in the serene wonderland with a tight-knit employee community, enjoy unique activities like skiing and snowshoeing, and provide warm hospitality to our guests. We're hiring Information Technology at Old Faithful Snow Lodge and Mammoth Hot Springs. Experience the "secret season" of Yellowstone – an unforgettable winter adventure awaits! Job Summary: IT positions provide direct support for the applications and hardware used throughout the park, physical activity may be required when transporting supplies, equipment, or files to other locations within the park. While the job itself require technical knowledge, you will also be interacting with other co-workers to support the department as well. The Details: Position Type: Seasonal Season Dates: December 2024 to March 2025 Pay: 20.00 Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays) Why Yellowstone National Park? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park. Life in Yellowstone: Live in our nation’s first National Park! Seasonal employees are guaranteed dormitory-style housing at low cost that includes Wi-Fi (limited bandwidth), laundry, and all utilities All meals provided at low cost including breakfast, lunch, and dinner No Wyoming state taxes deducted from your paycheck A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities Meet people of all ages from all over the country and world! Benefits and Perks: Free Employee Recreation Program (photo contest, gear rentals, seminars, ski trips, and more). Employee discounts on retail, food & beverage, lodging, and activities in Yellowstone Employee discounts at local gateway communities 100+ miles of cross-country ski trails (both groomed and skier tracked) Outdoor ice skating rinks Fresh air, breathtaking views, and clear night skies World-class wildlife viewing and stunning scenery offering amazing photography opportunities Responsibilities IT Tech III Accountable for day-to-day procedures related to the identification, prioritizing, and resolution of end user requests during assigned service desk or field shift. Handle incoming calls to the service desk via telephone, email, and the ticketing system. Document all pertinent information and nature of a problem or issue. Record the information in an on-line ticketing system to ensure requests are resolved in a timely fashion. Work all incidents and requests in priority order. Escalate incidents and requests to more senior IT technicians, the IT Supervisor, the IT Systems Analyst, the Director of IT, or the appropriate corporate IT support department as appropriate. Perform annual park setup and winterization tasks at the beginning and end of each operating season, including the validation of IT equipment to ensure it is working as intended. Work directly with the setup, installation, decommissioning, and troubleshooting of IT equipment such as PCs, point of sale terminals, printers, network switches, servers, telephones, and other peripherals, and ensure IT equipment is appropriately labeled and documented in the asset tracking tool. Install, maintain, and troubleshoot approved software on company computers. Assist the IT Telecom Infrastructure Technician with the installation, repair, and maintenance of all copper and fiber optic wire inside buildings and buried underground, as well as assist with the installation of new wall jacks and the repair of existing wall jacks. Assist with hardware maintenance on servers, network appliances, Telephone PBXs, and other IT infrastructure equipment. Assist with the monthly server patching process. Perform daily system or data center tasks as requested. Assist the Director of IT with the completion of all audits and maintaining security standards. Use downtime during periods of low incident & request volume to pro-actively reach out to departments to ensure their IT needs are being met, or to complete training to further IT skills. Assist with keeping the IT office or the IT areas of the assigned region neat and organized. Provide support and assistance to the Xanterra Incident Response Team as needed and requested. Qualifications IT Tech III Must possess 0-2+ years of related IT experience Associate degree in Information Technology or Business Administration with a concentration in Information Technology, Hospitality Administration and/or Accounting Must possess a Valid US driver's license with a clean driving record Must be at-least 19 years of age or older Background in hospitality-based IT systems. Prior experience with Payment Card Industry compliance requirements is preferred Significant work experience can substitute for formal education. Knowledge – Provide knowledge on Information Technology needed to successfully support the location. Analytical Skills – Demonstrate strong analytical skills to be able to troubleshoot problems, recognize chronic problems or patterns, and escalate as needed. Technical Skills – Employee must have a working knowledge of various platforms including Microsoft Windows 10/11, Microsoft Windows Server 2016/2019/2022, Crowd Strike, Ivanti, Microsoft Exchange, Office 365, HYCU Backup, VMware ESXi, Nutanix AHV, Dell iDRAC, Shift4 UTG, Active Directory, and Group Policy. Experience configuring DHCP & DNS is required, as well as experience with Cisco & Palo Alto network appliances and NEC PBX telephone systems. Experience installing, troubleshooting, and repairing both low voltage copper and fiber optic wire is preferred. Security Knowledge – Knowledge of IT security compliance requirements, PCI DSS, GDPR, and CPRA is required. Documentation Toolset Skills – Proficiency in Microsoft Office suite of products is required, as well as experience using an incident & request ticketing system such as ServiceNow. Applications Experience – Experience is preferred with the following applications, but not required: Adobe Creative Cloud, Infor CloudSuite, Opera Property Management Suite (including Opera PMS, Opera ORS, and Opera OWS), Simphony F&B POS, Delphi Sales and Catering, Mi9 Retail Systems, Poppulo Harmony Content Management, and Maximo CMMS. Physical Requirements include: Physical demands: While performing the duties of this position, sitting, standing, stooping, and bending regularly is required, as well as the ability to lift up to 100 pounds. May on occasion require crawling or climbing. Vision abilities required by this position include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Hearing abilities required by this position include the ability to clearly hear other people in person and over the phone Work environment: May be exposed to unusual temperature ranges (both cool and hot). The noise level in the work environment can be loud. Must have the ability to drive long distances or be in a vehicle for long time periods due to slow traffic patterns within the park. Occasional travel outside the park may be required. May occasionally be required to work in small attics or crawl spaces and may also occasionally need to work on a ladder. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.