Job Title: Windows Systems Engineer

Location: Raleigh, NC

Clearance/Eligibility: US Citizen or Green Card/Permanent Resident. Must be able to obtain a Public Trust clearance.



We are seeking a Systems Engineer to support the US Postal Service in Raleigh, NC to support the USPS Endpoint Systems/Platform Configuration team to provide Windows 10/11 Support. As a Systems Engineer, your primary responsibility is to provide support for all Windows 10-related issues, primarily researching endpoint analytics and investigating items that impact Windows 10/11 performance and end user experience.



HOW A SYSTEMS ENGINEER WILL MAKE AN IMPACT:



- Ability to evaluate endpoint analytical data and windows event/log data to identify areas of concern with workstation performance or issues driving incidents.



- Investigate and identify root cause and remediation for identified Windows 10/11-related issues, including but not limited to: Operating system issues; software installation and configuration; network connectivity issues; address conflicting third-party applications; and monitor system performance and identify areas for improvement.



- Work with other IT teams to troubleshoot and resolve complex technical issues.



WHAT YOU’LL NEED TO SUCCEED: 



Required Experience:



- 3+ years of hands-on experience



Education:



- Bachelor’s degree in computer science, information technology, or related field or equivalent experience



Required skills:



- In-depth knowledge of Windows 10 operating system, including its features, architecture, and functionalities



- Ability to install and configure Windows 10 operating system on multiple platforms, including laptops, desktops, and servers



- Understanding of Windows updates, service packs, and patches, and experience with the installation and troubleshooting of these updates



- Ability to troubleshoot and resolve hardware and software issues related to Windows 10 /11 operating system



- Knowledge of network protocols and security protocols, such as TCP/IP, DNS, DHCP, and VPN



- Knowledge of Active Directory services, Group Policy, and domain configuration



- Experience with PowerShell scripting and command-line interfaces to automate tasks and streamline processes



- Knowledge of Windows Management Instrumentation (WMI)



- Basic Knowledge of virtualization technologies, such as Hyper-V and VMware, and the ability to install and configure virtual machines on Windows 10 operating system



- Excellent problem-solving skills and the ability to design, plan, and implement solutions to complex issues



- Good communication skills and ability to work well in a team environment demonstrating personal initiative and the ability to work independently.



Desired Skills:



- In-depth knowledge of computer architecture, computer hardware components, and working knowledge of firmware, BIOS, and device drivers, as well as their optimization.



- Understanding of Operating Systems principles including memory management, process management, threading, CPU scheduling, and security.



- Proficiency with performance monitoring and profiling tools such as Microsoft Windows Performance Toolkit, ProcDump/ProcMon, PerfMon, Fiddler, Sysinternals, WinDBG, and Wireshark.



- Ability to benchmark computer equipment and analyze results, comparing them against industry standards and optimizing accordingly.



- Proficiency with scripting languages such as Python, PowerShell, Bash, or similar automation tools to create automated performance-monitoring tools.



- In-depth knowledge of networking protocols, such as TCP/IP, DHCP, DNS, OSI model, and web-related protocols such as HTTP, HTTPS.



- Basic Knowledge of cloud-based infrastructures, such as Azure, AWS, or Google Cloud.



- Good troubleshooting and problem-solving skills are necessary, including the ability to diagnose issues across multiple domains, such as software, hardware, firmware, network to resolve local or remote performance problems.



- A deep understanding of how applications work on top of operating system internals. This includes a strong knowledge of how applications interact with file systems, the registry, network stacks, and system memory.



- Knowledge of security concepts and an understanding of how operating system hardening impacts system performance and how to optimize system security without impacting performance.



- Familiarity with encryption implementation and impact, such as SecureDoc or BitLocker.



- Understanding of impact and compatibility of external docks and input devices, and how they may affect performance or stability.



Security Clearance Level:



- Must be able to obtain and maintain a Public Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting



- This position has a U.S. residency requirement. The USPS security clearance process requires the selected candidate to have resided in the U.S. (including U.S. Territories) for the last five years as follows: U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 6 months consecutively in the last 3 years (unless they meet certain exceptions). Non-U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 90 days consecutively in the last 3 years.



Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability.