Job Title: Desktop Engineer (3 Positions) Location: Anchorage, Alaska Company: TEKsystems Duration: Approximately 10 months, with a strong potential for extension Work Schedule: Onsite, Monday through Friday, 40 hours per week during typical daytime business hours Job Description: TEKsystems is seeking three Desktop Engineers to join our client's team in Anchorage, Alaska. These positions involve designing, developing, testing, and implementing Windows 11 andf O365 solutions to enhance business processes, applications, and utilities. The role also includes providing technical support for desktop hardware, software, and operating systems to both local and remote employees, and contractors. Key Responsibilities: + Hardware and Software Management : Evaluate, install, configure, review, and test new and existing hardware, software, and operating systems. This includes image creation solutions such as Microsoft SCCM, Quest KACE, and JAMF Apple Administration console. Troubleshoot and resolve complex hardware and software issues, including virus/spyware/malware clean-up and remediation. Provide advanced desktop troubleshooting and support for Apple OS and iOS apps. + Technical Support : Utilize advanced diagnostic tools to troubleshoot and resolve issues with computers, mobile devices, network connections, point-of-sale systems, printers, and IP phones. Administer Quest KACE, JAMF Apple, and Carbon Black consoles. + Documentation and SOPs : Create and maintain Desktop Services Standard Operating Procedures (SOPs) and update changes through the Knowledge Support Center. + Ticket Management : Update and resolve Tier I/II support tickets in Cherwell and JIRA systems, documenting root causes and resolutions. Skills and Qualifications: + Core Skills: Desktop troubleshooting, Windows deployment, customer service, Windows 10, imaging, Office 365. + Additional Competencies: Knowledge of Hyper-V, VMware, virtual desktop infrastructure, scripting languages (JavaScript, Python, Perl), and ITIL and Lean Agile methodologies. Experience with remote access tools like BeyondTrust/Bomgar, network wiring standards, and desktop hardware/software maintenance. Experience Level: Intermediate Pay and Benefits The pay range for this position is $20.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Anchorage,AK. Application Deadline This position is anticipated to close on Feb 26, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.