Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description At the West Grand Cayman Seven Mile Beach Resort & Spa we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels and resorts representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at The Westin Grand Cayman Seven Mile Beach Resort & Spa with Pyramid Global can mean for you! Overview Job Summary Presents an outstanding, creative and professional image of the Westin Grand Cayman Seven Mile Beach Resort & Spa/PHG. Performs varied shifts of Resort/Ambassador duties as scheduled according to necessity and during which the focus is on all SPG Members arriving and currently in-house. To pro-actively engage not only these Members but as many resort guests, asking questions about their stay and experience, finding resolutions to all guests concerns and complaints, and ensuring all resort department personnel are on “stage” ready and able to perform their duties as required. Job Specifications Prepare welcome cards and amenities to target guests. Update reservations with the appropriate messages/alerts/comments. Communicate high priority guests to all guest services staff. Review defects from Event Details Report from previous night in StarGuest. Act accordingly and follow up for all Westin Experience Specialist Guests (WESGs). Communicate with DOR or GM if personal call is needed. Monitor CCCs, Luxury requests, and AMB requests in StarGuest. Action/Delegate accordingly. Requests must be completed before closing in StarGuest. Ensure all VIP rooms are ready (inspected) prior to check-in by liaising with the housekeeping supervisors/managers. Notify FOM/AFOM as necessary. Qualifications Job Duties Job Specific Duties Intermittent lobby duties during scheduled shift Print, Review, Analyze and Distribute the Starwood Master Arrival List Utilize MAL (Master Arrival List) to recognize SPG members and pro-actively enhance guests’ requests prior to their arrival Must interact with all guests that you come in contact with Must provide a written journal of the shift with detailed specific interactions with at least ten (10) WESGs Journal must have a written account of the events during your shift, and should accompany a completed daily operations checklist Write problem and resolution issues in a separate WES journal Assist guests with all and any questions or problems Provide consistent hospitality comments throughout your shift Call upon department managers if and when you need assistance during a problem/resolution Solicit comments on social media outlets (Tripadvisor.com), SPG Survey etc. when comments are positive and/or problems are resolved Westin Experience Specialist must be present in the lobby and standing in and around the front desk, concierge, and bell desk entrance area. Cover the desk or assist areas in peak times as needed. General Duties: Notifies appropriate Managers of problems or unusual matters of significance – involve security if necessary Follows proper hotel procedures in accordance with hotel standards Promotes and applies teamwork skills at all times Is polite, friendly and helpful to guests, management, and employees Executes emergency procedures in accordance with hotel standards Complies with safety regulations and procedures Complies with hotel and department standards, policies, and rules Maintains clean and excellent condition of work area (lobby/concierge/arrival bellman desk) and informs HSKP otherwise Reports any and all security breaches to proper channels Perform all duties as assigned by the Resort Manager in accordance to the SPG Ambassador Job Description (but not limited to) Carries a Radio or cell-phone for accessibility Carries a Hotel Owned iPad with all Starwood pertinent information and Westin/Local activities including all RSS programming. This WES position requires working a flexible schedule of day and/or evening shifts including weekends and public holidays and is also on call from time-to-time.