People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It’s more than a job, a guest experience, or a business investment. Together, we are making a difference in people’s lives.  ~Tony Davis, President

Job Summary

As a member of our hospitality team, the primary role of a Catering Houseperson is to ensure the physical event setup, cleanliness of event spaces, and maintenance of banquet equipment. This role is responsible for reading and understanding Banquet Event Orders to set up event spaces accordingly and break down events, handling and storing banquet equipment with care, and reporting all damage to catering equipment, furnishings, or spaces to the Catering Service Manager. This role will also check electrical hookups, tape down exposed cords, and ensure the proper functioning of equipment. A crucial part of this role is to maintain the cleanliness and organization of the event space and review the day's events based on the Banquet Event Order to ensure a smooth event.

 

Detailed Job Summary

·         Read and understand Banquet Event Orders (BEO) and set up function rooms according to the specifications outlined in the BEO.

·         Possess thorough knowledge of the location of all function rooms and related areas, as well as the various types of setups used for events.

·         Set up and break down all department functions correctly and efficiently, ensuring all necessary equipment and furnishings are in place.

·         Handle banquet equipment with care, ensuring proper storage and maintenance to prevent damage or loss.

·         Assist guests whenever possible, promptly referring requests beyond your responsibility to the appropriate supervisor or team member.

·         Maintain cleanliness and orderliness in the function room area and storage areas at all times.

·         Perform periodic deep cleaning of the function room area to maintain a high standard of cleanliness.

·         Be physically capable of lifting, pushing, and pulling equipment weighing up to 100 pounds for brief periods as required.

 

Education and Experience

·         High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

 

Job Requirements

Physical Demands

Demand

Frequency

Lift up to 10 pounds

 

Lift up to 25 pounds

Occasional

Lift up to 50 pounds

Occasional

Lift over 75 pounds

Occasional

Walking

Occasional

Climbing

 

Standing

Occasional

Lift up to 75 pounds

 

Our Culture:

Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.

We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.

PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do!

You belong here. Join the PCH Hotels & Resorts family, where we put people first.