Our team, Sent to Amazon team, works to solve what is arguably the most difficult eCommerce problem that exists today: building sophisticated, scalable technology to effectively simplify the complexity of connecting millions of FBA sellers with hundreds of millions of consumers who buy their products. Even small improvements result in millions of dollars in savings for our sellers and customers. Given the importance of small and medium sized businesses, these savings are what helps drive the global economy.

Specifically, the Send to Amazon - STA Platforms (STAP) team is part of the broader Inbound Workflows and Platforms organization. Our team owns the user interface platform that enables sellers to inbound products to Amazon. As the owners of this platform, the STAP engineering team is responsible for the code base, development practices, CI/CD pipelines, and providing on-call support. The team is also accountable for the in-bounding workflow built on this platform, which supports a wide range of marketplaces categorized as "Worldwide" (WW). This encompasses the end-to-end engineering and quality assurance for the seller-facing UI on Seller Central. Additionally, the STAP team owns various services that they have inherited over time from other teams. The QA team within STAP specifically owns manual feature and regression testing across multiple initiatives, both within the inbound workflows organization and beyond.

The QA Manager will be responsible for leading and managing a team of QA engineers in Costa Rica. This role will work closely with the QA team in the United States to execute on the overall QA strategy and process. The QA Manager will be the primary point of contact for the Costa Rica QA team and will be accountable for the quality and timely delivery of QA tasks assigned by the US team.

Key job responsibilities
The QA Manager will be responsible for leading and managing a team of QA engineers in Costa Rica. This role will work closely with the QA team in the United States to execute on the overall QA strategy and process. The QA Manager will be the primary point of contact for the Costa Rica QA team and will be accountable for the quality and timely delivery of QA tasks assigned by the US team.


Key Responsibilities:

* Manage and oversee the day-to-day work of the Costa Rica QA team
* Assign and prioritize QA tasks received from the US team, ensuring efficient and timely completion
* Provide regular status updates and reporting to the US QA leadership on progress, risks, and issues
* Ensure QA processes and best practices are consistently followed by the Costa Rica team
* Serve as the main liaison between the Costa Rica QA team and the US QA leadership
* Provide coaching, mentoring and career development support for the Costa Rica QA engineers
* Monitor team performance metrics and identify areas for improvement
* Participate in QA planning and strategy discussions with the US team
* Ensure the Costa Rica team has the necessary tools, resources and infrastructure to be successful

A day in the life
- Review project requirements, test plans, and test cases
- Check project management tools like SIM (Internal ticketing tool) / Asana for updates and assignments
- Attend daily stand-up meetings to discuss progress, plans, and challenges

Testing Activities
** Execute manual tests on Send To Amazon (STA) web application, including:
- Functional testing (e.g., Inbounding Seller workflows, feature validation)
- Regression testing (e.g., ensuring changes didn't break existing functionality)
- Exploratory testing (e.g., identifying issues not caught by automated tests)
- Cross-browser testing (e.g., verifying compatibility across different browsers)
- User interface (UI) testing (e.g., layout, formatting, responsiveness)
- Test new features, bug fixes, and enhancements
- Verify defects reported by developers, customers, or other stakeholders

Defect Reporting and Tracking

- Identify, document, and report defects using SIM / Asana
- Provide detailed steps to reproduce, expected results, and actual results
- Attach screenshots, videos, or logs to support defect reports
- Track defects through resolution and verification

Collaboration and Communication

- Work with developers to reproduce and isolate defects
- Discuss testing strategies and approaches with team members
- Participate in defect triage meetings to prioritize and assign defects
- Communicate testing progress and results to project managers and stakeholders

Test Maintenance and Improvement
- Review and update test cases to ensure relevance and accuracy
- Develop and refine test plans and strategies
- Participate in test automation discussions (e.g., identifying areas for automation)

End-of-Day Tasks
- Summarize testing activities and results in a daily report or log
- Update test tracking tools and project management software
- Prepare for next day's testing activities