Welcome to our Client Onboarding team! Are you passionate about taking ownership of client’s end to end onboarding journey, implementing controls and diligently overseeing them to safeguard the firm? If that resonates with you, then you’ve landed at the perfect spot with us. 

The Client Onboarding team is part of the Assets and Wealth Management Operations Team supporting all aspects of Client Onboarding to include the fulfilment of Anti Money Laundering (AML) and Know Your Client (KYC) requirements for the Wealth Management division of JP MorganChase, Asset and Wealth Management business segment. 

As an Associate within the Client Onboarding team, you will partner with the client-facing teams to ensure all client KYC records are compliant with regulatory standards, and will ensure high quality and timely completion of all client-level due diligence requirements.  You will own the end to end Onboarding process of all clients. Besides that, you will also assist with the drafting and gathering of client documents and make independent recommendations regarding AML risk at a client level prior to final review by the client-facing team. You will be expected to stay current with all regulatory changes and requirements around client KYC, Suitability and Documentation. 

Job responsibilities:

Ensure that process outputs are of high quality, in line with internal quality standards; escalating any issues to Onboarding Team Lead. Escalate issues in a timely manner in line with the escalation protocols.  Provide advice and guidance to team members within own area of responsibility to create and foster an environment of continuous improvement. Coordinate the effective completion of each assigned case from initiation to completion; following up with team members within own area of responsibility for completing sub-activities across the end to end renewal process. Act as primary interface for Bankers; responsible for managing expectations and enhancing the client experience. Drives effective issue resolution within boundaries of policy, ensuring cases are completed in line with defined service level agreements.  Serve as single point of contact to facilitate all queries for that cases within own area of responsibility, including issues around Politically Exposed Person (PEP), screening, regulatory, compliance, legal, operational risk. Undertake Client due diligence on a timely basis and ensure they are performed to meet the required quality and detail standards as required by Policy & Procedures. Analyze AML risks associated with the client from a technical perspective, identify and escalate potential risks and operational issues as appropriate.  Contribute ideas and participate in efforts to drive continuous improvement to enhance service delivery. Participate in UAT and make suggestions on system improvements

Required qualifications, capabilities, and skills:

Bachelor's degree  At least 4 years of experience in KYC/Client Onboarding  Strong understanding of KYC, AML, Regulatory requirements (i.e. Hong Kong Monetary Authority and Monetary Authority of Singapore) Experience in Source of Wealth (SOW) corroboration  Strong interpersonal, analytical, problem solving, negotiating, influencing, facilitation, organizational, prioritization, decision-making and conflict resolution skills Excellent communication skills  Open minded, able to share information, knowledge and expertise with peers and team members

Preferred qualifications, capabilities, and skills

Strong knowledge of Wealth Management/Private Banking  Ability to multi-task and manage multiple streams of work concurrently A "can do" attitude with a passion for driving best practices Logical, structured approach to planning and problem solving Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions Proficiency in written and verbal Mandarin as you will be expected to review documents in Chinese to support China clients.