Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities.  If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. 

JOB SUMMARY

Investigates and answers water quality complaints and inquiries. Coordinates interdepartmental efforts to address water quality problems. Communicates with customers regarding technical water quality concerns.

ESSENTIAL DUTIES:

Responds to customer inquiries and complaints regarding water quality in a timely and professional manner.  Determines the appropriate action needed (including sampling) to resolve the customer’s problem.  Schedules appointments as needed.Visits customers, collects samples and investigates inquiries and complaints.  May remove and replace faucet aerators and hose connections. Adheres to all appropriate protocols when collecting samples.Order the proper analysis for each sample collected.  Conducts field analysis for parameters such as pH and chlorine residual. Documents and records samples in accordance with departmental policies and procedures.Analyzes water quality problems in Pennsylvania and pursues possible causes and remedies.  Coordinates assistance from internal departments as needed including Network, Maintenance and Meter departments.  Creates work orders for field activities, such as flushing out and/or blowing out customer’s service lines.  Assists meter setters in performing service line flush outs.  Records meter reading when necessary.Implements compliance sampling campaigns with customers, such as the Lead and Copper Rule, Assists with the design of compliance sampling programs and sample plans.  Assists with siting of sample locations, sample stations, and outreach to customers.  Completes all appropriate paperwork for new sample stations and communicates to the maintenance department for installation.Coordinates lead sampling for SEPA systems, inventory, and system investigations to identify customer owned lead service lines.  Follows Aqua protocol on lead service lines, follow-up testing, education and documentations.  Assists with lead programs in other portions of Pennsylvania.  Coordinates with internal divisions and external plumbers on the Aqua ACT 120 program – replacing customer service lines that are composed of lead. Keeps accurate records, drops off materials, explains information to customers on the plan and provides results to customers verbally and in writing.Works with the PA treatment department to ensure optimization of corrosion control treatment at existing sources and assists in evaluating the impact of new sources or operational changes on corrosion control treatment in the water distribution system.Updates and maintains files and documentation of customer contacts.  This includes sample logs, Banner and excel spreadsheets. Assists with customer notifications for water emergencies using the Everbridge program. Assists with running campaigns during major emergencies.Provides quality control and water quality expertise to Pennsylvania regarding water quality inquiries.  Provides period training on handling water quality complaints to control center representatives and assists in Service Link trainings as needed.Retrieves customer results on a regular basis from the lab’s computer system (LIMS).  Ensures all analyses are completed.  Interprets analytical results of chemical and microbiological testing and explains these results to customers by phone or in writing.  Provides other technical information as requested.Schedules nightly flushing or night distribution flushers in SAP program.  Flushing may be systematic system-wide or in response to water quality complaints such as discolored water, taste, odor or other issues.  Coordinates additional requests with internal departments. Works with communications team to address water quality issues that may arise in news media or in public forums.  Works with Aqua staff to resolve and document customer complaints filed with the Public Utility Commission.Distributes water quality reports as part of a good faith effort to reach customers.Assists with other tasks or projects as assigned  

QUALIFICATIONS:

A bachelor’s degree in environmental science or a related field preferred   Minimum of 2 years water quality experience preferably with a water utilityValid US Driver’s license

KNOWLEDGE, SKILLS AND ABILITIES:

Strong computer spreadsheet, database and word processing skillsStrong written and verbal communications skillsAbility to communicate effectively (clearly, concisely and professionally) with customersStrong customer service skillsAbility to work well under pressureAbility to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environmentA team player able to work effectively in a team fostered multi-tasking environment       

              

WORKING CONDITIONS/PHYSICAL DEMANDS:

May be subject to extreme temperatures, noise, wet and/or humid conditions, mechanical, electrical, gas exposure hazards, fumes, dusts, mists, gases and/or poor ventilation atmospheric conditions. Must be able to lift and carry water samples, tools and suppliesWorking conditions include travel to work sites of Essential Utilities and/or other constituentsPosition shares on-call duties with other members of the water quality team.  Ability to be available to speak with customers on water quality issues occurring outside normal business hours and take the appropriate actions.  

Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Aqua is committed to providing reasonable accommodation to individuals with disabilities.  If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).  
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

Family members cannot result in a supervisor/subordinate reporting relationshipFamily members cannot work in the same department.