Warehouse Operations Manager
Warner Bros. Discovery
**_Welcome to Warner Bros. Discovery… the stuff dreams are made of._**
**Who We Are…**
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
**この仕事の主な目的:**
ワーナー ブラザース スタジオツアー東京の倉庫の運営管理及び在庫の入出庫をコントロールする。2025年夏にオープンする原宿の新店舗を含むすべてのリテールおよびEコマース事業の売上をサポートするために最適なレベルのサービスを提供する。 スタジオツアーや原宿の新店舗を含む東京の全店舗への在庫の入庫、保管、配送に関わる全ての業務の責任を担っていただきます。
**必須職務:**
**在庫**
· スタジオツアー東京および原宿の店舗における倉庫、ストックルーム、在庫管理および調整
· 効果的な在庫管理、補充、業務効率化により、在庫数を最適なレベルに保つ。
· 原宿の店舗をはじめとする東京近郊の店舗への在庫輸送をコーディネートする
· スタジオツアー東京から他の場所への在庫の移動について、在庫管理の計画を立てる。
· 倉庫オペレーションチームを通じて、スタジオツアー東京の倉庫に入荷されるすべての在庫配送の調整を行い、入荷数および配送追跡記録を正確にできるように運営する
· すべての入出庫が適切な時間内に処理されていることを確認する
· 店舗や在庫エリアの在庫レベルを監視し、潜在的な在庫切れの問題を特定し、マーチャンダイジングチームに伝える
· ロジスティクス部門と連絡を取り合い、スタジオツアー東京施設外への在庫の移動、計画、深刻化した問題、セキュリティ上の懸念事項などの主な窓口となる
· すべての棚卸と年間棚卸を管理し、結果報告、赤字や過不足に対する是正措置を提供する
· マーチャンダイジング・マネージャーと品質管理コーディネーターを手助けし、不良在庫や破損在庫を正確かつ定期的に報告し、傾向を把握する
人材
· ワークフォースプランナーと連携し、勤務シフト表、スケジュール、給与情報を管理する
· 日々のブリーフィングに参加し、チームメンバー全員が部門内および事業内の活動を把握できるようにする
· ワーナー・ブラザースの他部門やパートナー会社とのコミュニケーションを図り、協力する
· 自チームの採用とパフォーマンスや育成を管理する
· 効果的な在庫管理のためのベストプラクティスや、倉庫業務チーム全体へのコミュニケーションにおいて、スタジオツアー東京以外の管理部門の役割をサポートする。
· 自チームメンバーに対し、関連する分野および継続的なトレーニングを実施する
· 会社の方針に沿って、すべてのビジターとスタッフのための安全な環境を確保するために、倉庫エリアにおける安全衛生の方針と手順を調整し、実施する
· ラインマネージャーとの1on1・コーチングを通じて、自己成長を促す
**経営管理**
· 継続的な業務プロセス改善を管理し、業務が適切に運営できる計画を立てる
· 倉庫や在庫の管理を行い、作業が正確かつ最新であることを確認する。
· 適切なプログラムを使用し、ワーナー・ブラザースの方針に従って発注書を管理・処理する
· 納品物の正確な集計、スタジオツアー東京からの依頼、輸送のための関連書類とシステムを管理する
· 事務処理、転送、配送における懸念事項やエラーを特定し、改善案を提示する
· 情報を照合し、正確な報告書を作成する
· 定期的な安全衛生点検が実施され、懸念事項に対処するための行動計画が作成する
**選考基準**
· リテール業界(または観光業、レジャー業、文化遺産産業)における5年以上の管理職としての経験。
· 倉庫内において大量の商品を扱う在庫管理経験、複数の小売店への流通管理経験
· SAPや倉庫管理システムの経験があれば尚可
**必要なスキル**
· 計画的に業務を進められる
· 目標を達成するために、個人とチームのモチベーションを維持/向上させることができる
· 店舗運営を改善する為に必要なタイムリーかつ効果的なコミュニケーションを行うことができる
· 海外のステークホルダーとのコミュニケーションに十分な英語力(特にメールでのやり取り)
· 柔軟なアプローチでチームの一員として働ける
· 一般的なITを利用した業務経験がある
**勤務体系:**
週37.5時間勤務
必要に応じて週末や夜間の勤務が発生する場合有
**Company Overview**
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
**Primary Purpose of the Job:**
To manage the operations of Warner Bros. Studio Tour Tokyo warehouse, control inventory flow in and out of the organisation, and provide optimum levels of service to support sales at all retail and E-Commerce businesses including new central Tokyo stores. This role is required to take responsibility for all functions related to the receiving, storage, and delivery of inventory to any and all Tokyo stores including the Studio Tour and Harry Potter Harajuku.
**Essential Job Functions** :
**Stock**
+ Manage and co-ordinate the warehouse, stockrooms, and stock administration functions for the Studio Tour, and central Tokyo store location(s).
+ Ensure stock densities are at optimum levels through effective stock management, replenishment, and operational efficiency.
+ Co-ordinate daily logistics operation for transporting inventory to Harry Potter Harajuku and any other store(s) in the Tokyo area.
+ Develop a stock transport plan for the movement of stock from the Studio Tour to any other locations, including security methods for preventing stock tampering, and minimizing shrinkage.
+ Provide co-ordination, through the Warehouse Operations team, for all stock deliveries coming into the Studio Tour warehouse, ensuring accuracy in receival counts and delivery tracking records.
+ Ensure effective and accurate inventory control in order to maintain full stock holding, including ensuring the team complete regular cycle counts.
+ Ensuring all incoming and outgoing deliveries are processed within appropriate timescales.
+ Monitor stock levels held in stores and stock areas and identify and communicate potential out-of-stock issues to the Merchandising team.
+ Ensure the team always meet stockroom security and presentation standards.
+ Communicate with logistics organisation for all stock movement out of the Studio Tour site, acting as a key point of contact for any planning, escalated issues or security concerns.
+ Manage all cycle counts and annual stock taking processes, reporting on results, and providing rectifying actions to deficits/overages.
+ Ensure all security reporting is conducted accurately and to deadline.
+ Assist the Merchandising Manager and Quality Control Coordinator to accurately and regularly report faulty and damaged stock, helping to identify any trends.
**People**
+ Manage the preparation of rotas, schedules and payroll information in conjunction with the Workforce Planner.
+ Participate in daily briefings to keep all members of the team fully aware of activity within the department and the business.
+ Communicate and work together with other WB divisions and partners.
+ Recruit warehouse roles and manage performance and development.
+ Support any back of house function roles outside of the Studio Tour in best practice for effective stock management as well as communication to Warehouse Operations wider team.
+ Deliver induction and ongoing training in all relevant areas for all Warehouse Operations members.
+ Coordinate and implement Health & Safety policies and procedures in all warehouse areas to ensure a safe environment for all visitors and staff in line with company policies.
+ Take responsibility for own personal development through one-on-one coaching from line manager.
**Administration**
+ Manage continuous operational process improvement identification and plans to implement changes.
+ Manage warehouse and stock administration and ensure work is accurate and up to date.
+ Using appropriate programmes, manage and process purchase orders in accordance with Warner Bros. policy.
+ Maintain relevant paperwork and systems for the accurate accounting of incoming deliveries, requisition and transport out of the Studio Tour.
+ Flag concerns or errors in paperwork, transfers or deliveries.
+ Collate information and prepare reports ensuring accuracy.
+ Ensure a periodic health and safety audit is conducted and action plan created to address areas of concern.
**Selection Criteria**
**Relevant Previous Work Experience**
+ Minimum of 5 years of senior warehouse management experience in a similar retail environment (or the tourism, leisure or heritage industry).
+ Experience in stock control within a warehouse for a high volume of stock lines.
+ Experience managing distribution to multiple retail stores.
+ Previous experience of SAP, or warehouse management systems would be advantageous.
**Skills Required**
+ Well organized and focused.
+ Problem solving and decision making across all areas on a daily basis
+ Develop and motivate individuals & our team to achieve goals
+ Communicate in a timely & effective manner to enhance store operations.
+ English skills sufficient for written communication with non-Japanese stakeholders; spoken English is a plus.
+ Able to prioritise workload and manage change.
+ Work as part of a team with a flexible approach.
+ IT literate.
**Education/Qualifications**
+ Full use of Microsoft Office Suite.
**Working Pattern:**
37.5 hours a week
weekend and evening work required on peak period
Because of the adaptive nature of this role, flexibility is required to suit the needs of the business.
Be responsible for the Warehouse site, making sure the site is safe and secure consistently.
**How We Get Things Done…**
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
**Championing Inclusion at WBD**
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page (https://careers.wbd.com/global/en/accessibility) for instructions to submit your request.
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