We are seeking a highly motivated candidate to fill the position of Wallet Fraud Team Lead. As part of the Financial Crime Team, a wallet fraud team lead plays a crucial role in safeguarding the organization's assets and reputation while fostering a proactive approach to combating fraudulent activities in the card and wallet space. Duties and Responsibilities include, but is not limited to: + Responsible for the card and wallet fraud team + Act as the first point of contact for handling operational queries related to fraud incidents + Stay updated on industry trends and regulatory changes that may impact fraud prevention strategies + Oversee the Team's daily fraud investigations + Develop and implement strategies to identify and mitigate fraud risks + Resolve escalated fraud queries in a timely manner + Liaise with relevant departments (e.g., legal, ER, Ops) to align fraud prevention efforts with broader organizational goals + Monitor team performance and provide guidance + Take ownership of issues that arise and managing them effectively to minimize customer impact + Ensure that all fraud prevention activities comply with relevant regulations and internal policies + Produce reports with recommendations for improvements to respective parties + Coach, mentor and build capability within the card and wallet fraud team + Conduct performance management functions for team + Provide training material or conduct fraud training to Mukuru group or partners. Key Requirements: + Relevant tertiary qualification such as a diploma or degree in finance, legal, or related field (Essential) + Minimum 3-5 years fraud investigation experience (Essential) + Minimum 3-5 years working with AML/CFT legislation (Essential) + Certified Fraud Examiner (Essential) + ACFE Membership (Essential) + 1-2 years of experience as a Team Lead / Supervisor (Desirable) + Experience in conducting fraud training and mentoring more junior team members + Knowledge of South Africa and other corridor's fraud legislations + Knowledge of South Africa and other corridor's AML/CFT legislations + Knowledge of AML reporting systems + Knowledge of FATF recommendations + Knowledge of Microsoft Power BI data Analytics Tools + Knowledge of national and international money transfer procedures + Intentional about professional and self-development. Additional Skills: + Self-starter and motivated + Detail-oriented and problem-solving skills + Logical reasoning and analytical ability + Resourcefulness + Able to work independently and within a team + Able to effectively manage a team + Innovative and creative mind-set + Positive leadership + Open-minded, practical, and agile with change. + Proactive and deadline driven approach + Positive attitude and enthusiasm + Communications Skills + Business writing skills + Computer Literacy (MS Word, MS Excel, MS Outlook, MS Teams) + Problem solving skills + Investigative techniques + Conflict management skills + Attention to detail I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!! Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers. If you do not receive any response after two weeks, please consider your application unsuccessful. NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS