At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Role
We are currently seeking a highly motivated and experienced Shift Manager to join our team in Lutterworth. As the Shift Manager, you will play a crucial role in overseeing the day-to-day operations of our warehousing and logistics facility, with a focus on pallet storage and solutions. You will be responsible for leading a dedicated team, ensuring the highest standards of efficiency, safety, and customer satisfaction.
We are specifically looking for an experienced and dedicated people manager with a background in managing teams within multi-user logistics facilities. The ideal candidate will have strong leadership skills and a proven track record of optimising performance within complex, fast-paced environments with a particular focus on continuous improvement.
Key Accountabilities:
Supervise the team to provide timely, quality service and total customer satisfaction. Support the Operations Manager to maintain all business standards, health and safety, and personnel issues within the team.
Ensure prompt and accurate completion of all service requests by customers.
Ensure Completion of all records and forms with respect to receiving and/or releasing customer records/media Ensure that all workflow procedures and processes are followed by direct reports.
Research and resolve service issues and implement solutions.
Ensure that excellent communication of our goals and strategies is a characteristic of daily life in order to drive the performance of the business.
Accurately process financial and employee data.
Investigate and problem solve questionable data/reporting Responsible for assisting the Operations Manager with the recruitment of suitable high calibre, and customer service focused staff.
Complete staff attendance records and help keep overtime down, manage poor attendance quickly Coach, train and guide direct reports to deliver high levels of quality service to customers.
Supervise workloads, conduct yearly staff appraisals, contribute to the setting of team targets for the bonus plan for the site/region, and discipline poor conduct where necessary.
Ensure that the desired standards of consistency, fairness and honesty are adhered to in all personnel situations and develop the appropriate Iron Mountain culture.
Ensure that standard policies and procedures are rolled out to the business unit in a timely manner.
Co-ordinate staff training and ensure sub ordinates are fully trained and following procedures and process Support the Operations Manager to ensure facilities are maintained to the standards required for customer satisfaction and employee health and safety.
Ensure computer systems are used properly within the team/site, using KPIs to analyse service delivery performance, identify and implement improvements.
Through the available tools / materials, ensure all staff within remit receive sufficient and ongoing training on key operating systems.
Assist with system conversions and ongoing developments to ensure a timely and efficient implementation which is not disruptive to client service but enhances our go forward offering.
Skills & Experience:
Experience of working at Manager/Supervisor level in Warehouse/3PL/Logistics industry.
Ability to build and develop successful long term relationship with customers, direct reports, commercial teams and departments within Iron Mountain Strong people management skills, with the ability to focus and guide others in accomplishing work objectives, using methods and a flexible interpersonal style, to help build a cohesive team, facilitating the completion of team goals, while valuing each employee as an individual.
Ability to work with minimum supervision Ability to work within a multi-cultural environment and with all levels of the organisation.
Project management skills and experience. Demonstrated problem solving skills and experience.
Excellent verbal and written communication skills.
Creates and communicates a compelling vision Puts customer First Inspires others to achieve Demonstrates a passion for success Sufficient proven experience as a team leader, in an operational service delivery role, preferably within Iron Mountain or from the records management industry or logistics background.
This includes:
People management skills and experience
Service delivery experience
Successful execution of regional strategy
Why You Should Apply
You may know Iron Mountain as a storage company, but we’re so much more than that – especially on the inside! We’ve worked hard to create an inclusive workplace culture where people genuinely care about and support one another. Despite our global presence, Mountaineers are a tight-knit community, and we’d love for you to join us! We offer a generous benefits package, including paid time off, supplement health programs, retirement plans, a comprehensive employee assistance program, flexible work arrangements and more.
At Iron Mountain, we value the unique backgrounds and experiences that individual team members contribute to our culture. To that end, we encourage you to apply even if you don’t meet the exact qualifications listed above. Don’t miss this incredible opportunity to be part of an ever-evolving, global organisation focused on transformation and innovation.
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0078848