General Information

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City Norwalk State/Province Connecticut Country United States Department SERVICE DELIVERY MANAGEMENT Date Thursday, May 1, 2025 Working time Full-time Ref# 20035774 Job Level Executive Job Type Experienced Job Field SERVICE DELIVERY MANAGEMENT Seniority Level Executive Currency USD - United States - US Annual Base Salary Minimum 180,000 Annual Base Salary Maximum 220,000 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Monthly: Monthly rates for this position can be shared with you per your location, this rate will fall within the posted range. Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

We are seeking an experienced professional as the Digital Services Delivery Leader to oversee the successful delivery of our digital services portfolio across the Americas region. This leader will drive operational excellence, customer satisfaction, and innovation across multiple service lines in order to accelerate Time to Revenue across the Digital Services portfolio. The ideal candidate brings a strong track record in managing automated, customer-facing digital operations at scale while leading high-performing, cross-functional teams.  Partnership with our sales team is an important aspect in assisting in Business Development.

This role reports to the SVP of Americas Delivery

Key Responsibilities:

Strategic Leadership:  Develop and execute the Americas digital delivery strategy in alignment with Americas goals, ensuring service scalability, profitability, and customer success.Service Delivery Oversight:  Lead end-to-end delivery of Digital Services across enterprise and mid-market clients, ensuring high-quality execution, SLAs adherence, and continuous improvement of Time to Revenue.Team Leadership & Development:  Mentor a diverse team of Solution Design Consultants and Architects, Technical Consultants, and project leads for onsite engagements as well as Service Delivery Managers for all Shared Print Centers in the Americas. Foster a culture of accountability, innovation, and excellence.Customer Engagement:  Act as a senior point of escalation and trusted advisor to the Digital Services Sales team and act as Focus Executive for key accounts. Collaborate with Sales, Customer Experience team, and Offering teams to ensure seamless service experience.Operational Excellence:  Establish and monitor KPIs, metrics, and dashboards to drive performance and customer outcomes. Ensure effective governance, Delivery budget management, and resource utilization, including regular management and reporting of capacity between Shared Print Centers, forecasting resource requirements based on sales pipeline.Innovation & Continuous Improvement:  Promote automation, AI-driven insights, and agile methodologies to improve delivery velocity and efficiency by working with the Offering team for Digital Services to understand best of class 3rd party products, potential acquisitions and improvement to Xerox tools and processes.Partner & Vendor Management:  Manage strategic partners and third-party vendors to ensure service quality and alignment with business goals.
Qualifications:
5+ years in Digital Services, and/or IT consulting, and/or applicable technology delivery leadership roles or technical salesProven experience leading regional or global service delivery organizationsStrong understanding of SaaS platforms, and digital transformation frameworksExcellent leadership, communication, and client management skillsBachelor's degree in Computer Science, Business, or related field or equivalent business experiencePMP, Agile certifications a plus
Preferred Skills & Attributes:
Experience in a global matrixed organizationFluency in English;  Comfortable presenting to executive stakeholders and clientsData-driven decision-maker with a growth mindset