Our Health and Group Benefits business helps large and mid-size clients control health and welfare plan costs, improve health outcomes and promote employee engagement through broad-based, state-of-the-art interventions.  We provide solutions encompassing creative plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, compliance and governance strategies.  We also provide Specialty consulting services including clinical/health management program design, pharmacy solutions, disability/absence management strategies and claims audit services.  Product based solutions such as our pharmacy purchasing coalition round out our broad-based suite of offerings. 

The Voluntary Benefits Practice represents another solution set as we seek to serve the range of client needs.  Voluntary benefits are one of the largest growth segments in the benefits arena, and are to be positioned as an integral part of our clients’ Total Rewards strategies. WTW views voluntary benefits as an expansion opportunity for our current client base as well as a differentiation strategy through an integrated approach for new business development efforts.  As such, we expect the Voluntary Benefit (VB) initiative will accelerate our growth within HGB for current and new client organizations.  

The Role

As a VB Lead Analyst, You will be responsible for supporting VB sales, placement and implementation best practices and will collaborate with others to ensure a successful client experience throughout the client project lifecycle. You will contribute to a wide variety of complex projects involving the design, financing, delivery, ongoing management and communication of the full spectrum of voluntary plans and programs including supplemental medical, permanent life, legal, ID theft, group auto & homeowners, pet, discount programs, employee payroll deduct purchasing and others.  You will interface with vendors and key clients internally and externally, create client deliverables, and ensure quality standards are met.  You will assist with leading continuous process improvement initiatives and will collaborate with large teams internally and externally. You may also assist with supervising onsite enrollments and overseeing benefit counselors.

Performance Objectives:

Clients

Support/manage multiple sales tracking processes and internal Smartsheet reports Manage databases of WTW partner offices and key personnel and regional carrier reps Support management of VB sales pipeline, pre-sales intake form Update standard reports at designated frequency Support the strategic assessment and sales preparation for existing Mid-Market clients and prospects, including but not limited to the following: Support/Drive client calls (e.g. client discovery, underwriting, finance) Assist with client contract preparation and tracking (SOW/PDD) Prepare client profile intake form and financial projections (Proforma) Proactively provided product and sales recommendations to VB sales team Develop client ready reports and presentations Project management, scheduling and coordination for Mid-Market producer office visits (as applicable) Assemble and analyze vendor proposals into side-by-side comparisons of design and pricing components for client  facing colleagues Have functional and applicable knowledge on product  & plan selection, and vendor engagement and integration capabilities Proficiency/SME in key sales tools and processes and ability, at times, to drive the  such as: Demographic analysis of client census data Collect and assess client’s current plan designs and rates to market norm VB Vendor RFP – prepare, send, receive, data entry, scoring, peer review, prepare deliverable Validation of commissions and fees received As necessary, DocuSign process for client contracting

Excellence

Conduct benchmarking studies and other research for clients; provide value added analyses and summaries Analyze and compare vendor products, services and contracts Assist in resolving project issues and escalations timely and efficiently Communicate and collaborate effectively with colleagues and clients regarding all aspects of internal and client project execution Provide technical and editorial review  of work and  prepared by other colleagues  Provide process expertise in multiple areas of enrolment and implementation Prioritize and execute key tasks Assist with developing and improving tools and processes

Financial

Review / manage commission information Reconcile commissions and revenue to plan Drive documentation and audit process  Meet billable  hours  expectations Support client retention and growth efforts

People

Build strong relationships with internal and external resources Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels Mentor and develop more junior level colleagues  Share feedback with others timely and effectively that will enhance client, vendor and/or employee experiences

The Requirements

Minimum 5 years of experience dealing with the operations of voluntary benefit plans, ideally gained in a group benefit consulting/brokerage firm or group health underwriting or actuarial function of an insurance company; preferred large case health and welfare consultancy experienceProven experience successfully managing projects and producing quality deliverables on time and within budgetFlexibility and proven ability to diagnose and resolve issues; strong client service orientationStrong written and verbal communication skillsAbility to ask the right questions and seek help where appropriateAbility to respond to all communications effectively and in a timely mannerDemonstrated leadership qualitiesAbility to work both independently and on client teams and enjoy a fast-paced environmentSense of accountability; owning one’s work and taking pride in itSelf-starter; interest in continually challenging oneself and willingness to step outside of one’s comfort zoneInterest and ability to think beyond the task at hand and understand how one’s work fits into the broader landscapeStrong analytical and integrative skills including ability to draw conclusions and identify trends from data in a logical, systematic wayExcellent Microsoft Office skills, particularly in ExcelHold a valid insurance license or be willing to obtainBachelor’s degree in business or related field required Ability to travel – approximately 10%

Compensation and Benefits 

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $95,000 to $105,000 USD per year.

The role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

EOE, including disability/vets

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.