Job Title: VMO2 Customer Sales Advisor
Salary: £24,045.55 per annum - plus commission (average agent earning £350 per month, top agent earning £600 per month)
Location: Hybrid working from our Dearne Valley site (3 days in office, 2 days from home)
Training: 5 weeks in office Monday to Friday
Hours: Full-Time - 40 hours per week. Working Monday to Friday – shift patterns between the hours of 9:30am to 7pm.
Contract: Permanent
Start date: 17th March 2025

As a Sales advisor, you will join Capita as part of our Virgin Media O2 client team supporting new and existing Virgin Media O2 customers. Virgin Media O2 is the UK’s largest and most reliable mobile network! Now is time to become part of our team and join us on our exciting journey!

As a sales advisor and you’ll promote and sell products and services with a focus on customer retention and satisfaction. The majority of your time will be spent supporting customers with all aspects of their mobile phones. It could be setting up new contracts, upgrading, working through solutions with customers to help retain their business.

We’ll provide you with all the training you need to feel confident in this role and will give you lots of ongoing support too. Positive, empathetic, and driven, you’ll proactively question your customers to ensure you are finding right upgrade products for them. This role will see you helping customers and getting rewarded with customer satisfaction and financial incentives

Job title:

VMO2 Customer Sales Advisor

Job Description:

What you’ll be doing: 

Making outbound calls to existing VMO2 customers who are 6 months or more into their contract and discussing upgradesDelivering a service which makes your customers feel valuedDiscussing the customers needs and offering tailored products and services foster loyaltyWorking to sales targets  Adhering to FCA regulations, data protection and confidentiality laws 

What we’re looking for: 

Excellent customer communication skillsSales or call centre experience is desired but not essentialA talent for learning new skills processes in technology quickly the line the ability to think on your feet to adapt to different situationsA great listener with attention to detail, who can demonstrate empathy and patience Motivated to work towards targetsA quiet and private place for you to work at home with a strong WiFi signal

What’s in it for you? 

A competitive salary  of £24,045.55 per annumA commission package which sees our top earning achieving £600 per month and average earner £350-£400 per month. On target earnings between £28k - £31k.22 days’ holiday (rising to 27) with the opportunity to buy extra leave  The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice  Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks… and plenty more Voluntary benefits designed to suit your lifestyle—from discounts on retail and socialising, to health & wellbeing, travel, and technology  Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you. 

What will happen next:

Choose ‘apply’ to submit a short application ensuring you add your contact number and email address so we can reach you easily.The team will then reach out to discuss the role in more detail.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Location:

Rotherham

,

United Kingdom

Time Type:

Contract Type:

Permanent