Job Description APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE. The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems. Information Technology Services (ITS)/Infrastructure and Operations (I&O) is recruiting for one (1) Computer Specialist SW) III, to function as a Virtualization Administrator, who will: - Develop, recommend, manage cloud, and virtual infrastructure. Ensure VMWare ESXi, Vcenter, VROPS, VRA and other vendor software components are operating accurately and efficiently within the ITS I&O Operations. Troubleshoot all issues with various ITS teams and external vendors to maintain business continuity. - Assist ITS teams in the execution of engineering operational cloud and virtualization workflows and the use of capacity planning tools that focus on speed to market, return on investment, and delivery of business value. Work as an engineer for the modernization of the agency’s cloud and VMWare infrastructure. Collaborate with the administration, various teams, business users along with VMWare and Microsoft to architect, engineer, and deploy modern technology. Work daily with developers and business relationship managers (BRMs) to assist and support their customized solutions. - Keep current with new emerging technological trends that are producing measurable and consistent benefits for the businesses, including cloud platform service opportunities, on prem/private cloud, virtual backup, VDI and analyze such technologies to bring into scope of existing infrastructure. Must be familiar with Vmware Cloud Foundation (VCF) Suite and all practical applications associated with the suite. - Apply specialized cloud and virtualization business knowledge to define the engineering requirements based on an understanding of the customer’s business needs and objectives. Act as the lead engineer and deploy the latest tools including Vcloud, Vrealize Operation Manager, Vrealize Automation, Vcenter, Esxi, NSX, and Horizon View to meet the business needs. - Assist in the application of the information technology strategy and vision with Information Security, business departments, and business partners to ensure business continuity, productivity, and security are maximized. Must be able to proactively work with Cyber Command to remain compliant with cyber initiatives. - Identify, deliver, maintain, and monitor key operational metrics to assess systems health, infrastructure efficiency, and proper data maintenance and management then assist in driving the activities and projects to ensure the IT organization achieves those metrics. Hours/Shift: 9am – 5pm Qualifications (1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or (2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or (3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project. NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification requirements. Special Note To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.