**All the benefits and perks you need for you and your family:** + Career Development + Whole Person Wellbeing Resources **Our promise to you:** Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **Schedule:** Per Diem **Shift** : _Days per department needs,_ 6:45am - 7:15pm (Includes 30 min Meal Break) May be any day of the week including weekends. **Lo** **cation** : This is an on-site virtual care nurse position. 600 Courtland St. Orlando, FL 32804 will be the main work location. There may be times of need to work from our Winter Park campus location. **The community you’ll be caring for:** + Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando + Serves as the major tertiary facility for much of the Southeast, the Caribbean and South America + AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country + We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year. **The role you’ll contribute:** The CxC Virtual Care Nurse coordinates care, educates clients, and provides protocol-driven interventions within the scope of practice that have direct influence on clinical and whole health outcomes. It is a dynamic and systemic collaborative approach to providing and coordinating health care services to a defined population across the continuum. Responsibilities include virtual assessment of healthcare needs, collaboration, and coordination with health care providers, and development of plan of care with accurate documentation of these activities. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The nurse reports to department leadership and maintains a working knowledge of AdventHealth service offerings, service workflows, and CxC technologies necessary to perform all job functions. **The value you’ll bring to the team:** •Demonstrates excellent customer-care skills. •Provides virtual clinical care within their nursing scope of practice. •Competent in remote patient monitoring and uses critical thinking skills and decisive judgment to provide triage to symptomatic consumers in accordance with scope of practice. •Elicit questions, concerns, and information from caller to assess symptoms, determine acuity, identify appropriate algorithm/protocol, and develop patient care plan and follow-up. •Provide professional advice, education, and options based on assessment, established algorithm/protocol, and clinical judgment; when appropriate, escalate interactions to appropriate emergency response services. •Provide referrals to healthcare providers and community resources when appropriate; assist with follow-up or appointment scheduling when needed. •Utilize proper escalations when issues arise and see them through to resolution. •Adhere to all established workflows, scripting, and department greetings. •Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s). •Maintain knowledge of CxC services and AH offerings to properly direct inquiries when outside of service's scope. Perform other duties, as assigned by the Supervisor or other leaders Qualifications **The expertise and experiences you’ll need to succeed** **:** •Effective communicator in English, both orally and in writing. •Ability to type at a speed of 45 words per minute, at minimum. •Proficiency in Microsoft Suite programs and Adobe. •Technological aptitude to master additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems. •Associate of Science degree in Nursing •Graduate of an accredited school of nursing •Minimum (2) years of clinical experience •Multistate licensure as a Registered Nurse (RN) This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location. **Category:** Patient Experience **Organization:** AdventHealth Orlando **Schedule:** Per Diem **Shift:** 1 - Day **Req ID:** 24036359 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.