Virtual Account Manager - Virtual US
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
The Field Account Manager represents the voice and face of AutoPoint to dealership customers. The Account Manager retains existing clients by driving performance improvement within their clients' vehicle inspection and work-flow processes as well as their marketing, thus resulting in increased client satisfaction and revenue. The Account Manager manages the relationship with clients beginning with the point of enrolment and sustain throughout the customer lifecycle. They are responsible for maintenance, product penetration, and revenue growth of assigned accounts. As a result, the Account Manager is expected to create strong advocacy by their clients and thereby assist in increasing AutoPoint's client base.
What You’ll Do
Present and communicate AutoPoint products and offerings and their application within the overall dealership environmentUnderstands the key performance indicators (KPI) that leverage the dealer’s businessUse a consultative approach to drive & sustain improvements within the work-flow and vehicle inspection process of their clients, leading to increased customer pay revenue within their dealershipsAnalyze client performance (both from reports & direct observation) to determine areas of opportunity for improvement within the fixed operations group at dealerships.Proactively communicate to clients (up to DP/GM levels). Establish and maintain a solid business relationship with dealership personnelDevelop a culture of continuous improvement in process executionEffectively communicates AutoPoint’s value proposition and aligns it with the dealer’s objectives.Regularly reviews, with assigned accounts and dealerships, the results of the marketing product suiteIdentifies and recommends program changes and marketing strategiesShares AutoPoint knowledge and industry findings with assigned accountsMaintains ongoing communication with different levels of account/dealer management at assigned account/dealer locationsAssesses performance of existing dealersManages the retention, product penetration and growth of assigned accountsManages all customer issues and conflict resolutionParticipates in the enrolment and review process for new orders for retention programs and custom campaigns.Captures Account requests for enhancements and recommended changes. Prioritizes and communicates these requests with appropriate internal team membersCommunicates all program changes, enhancements and application bug fixes to the Account Management teamMaintains dealer contacts and business activity in Salesforce.com on a regular basisProcesses and files internal documentation/communication on a timely basis, including but not limited to;MMR Visit DetailsDealer GoalsGoals AchievedParticipantsSchedules future meetingsMarket researchCSI scoresCSI Action plansProvides valuable and constructive feedback
What You’ll Bring
Bachelor’s Degree in Business (Sales or Marketing focus preferred) or equivalent work experience. (Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the job will be considered.)Qualified candidates must have 5+ years of Automotive/Marketing experienceTo perform the job successfully, an individual should demonstrate the following knowledge, skills or behavioursKnowledge of sales processes and tools (account planning and key selling)Knowledge of Dealership Management System software experience (CDK, R&R, etc.)Ability to develop relationships with key decision-makersBuild relationships with both internal and external customersIdentify, quantify, and resolve customer objections, problems and needs in a diplomatic mannerPresent solutions that meet client’s needs and close the saleDevelop strategies, action plans, and metrics to monitor resultsCreate business development plansEffectively communicate ideasCommunicate and give presentations in front of groupsEffectively convey processes and trainingListen to others and appropriately act on information providedMulti-task, prioritize, organize and coordinate projects to meet simultaneous deadlinesWork independently with minimal supervision and under constant deadline pressureWork effectively in a teamWork effectively in a fast-paced organization.Use a variety of computer programs / systems to track results (Salesforce.com, Word, Excel, Email, Internet, etc.).EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.