The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:  

As a VIP Services Assistant Manager, you are an essential part of guest experience. Your commitment to ensuring efficient daily operations, and dedication to promptly resolve guest concerns, fosters a welcoming atmosphere for guests that lays the foundation for unforgettable memories that guests can carry with them well past their stay with us.

THE DAY-TO-DAY:

Foster a collaborative team environment, ensuring superior guest experience

Oversee the obtainment of top talent, training, and succession planning processes that promote organizational commitment to diversity

Supervise VIP Representatives work performance and apply progressive discipline when appropriate

Ensure department standards for correct charging, postings, collecting payments, handling cash and credit transactions, and balancing of all cash and cash equivalent transactions

Respond to guest service interactions in a professional and timely manner, achieving positive resolutions

Process payroll for VIP staff, monitor attendance reports, and conduct supply orders as needed

THE IDEAL CANDIDATE: 

Must be a minimum of 21 years of age

Currently holds a High School Diploma, GED or equivalent educational experience

Has prior leadership experience in VIP Services, Front Desk, or Concierge within a hotel or resort setting

Strong familiarity with Collective Bargaining Agreements (CBA) and their application in the workplace

Has a strong administrative background and is highly skilled at adapting to various hotel software systems

THE PERKS & BENEFITS:  

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

Free meals in our employee dining room

Free parking on and off-shift

Health & Income Protection benefits (for eligible employees)

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14516  

Are you ready to JOIN THE SHOW? Apply today!