Location:100% remote. Must reside within 45 miles of San Antonio contact center. Responsibilities: • Provide assistance to viewers via phone and/or chat regarding account management, billing queries, content questions, and basic navigation of our site and applications. • Make Disney Streaming product recommendations on each viewer interaction. • Other duties as assigned. Required Qualifications • A high school diploma or GED and at least one year of experience in customer service. • Proficiency in Windows Operating Systems, Microsoft Excel, Word, and Google Docs. • Strong written and verbal communication skills. • Excellent typing, phone, and computer navigation skills. • High standards of written communication, including proper punctuation, grammar, and spelling. • Good comprehension and documentation skills. • The ability to navigate the Internet, email, and Instant Messenger tools. • Familiarity with digital streaming services and devices. • A positive, adaptive attitude, ready to switch gears to meet the needs of our viewers and team. • Effective and professional communication skills. • Robust time management skills to ensure productivity aligns with department standards. • A sense of accountability, taking ownership of issues from start to finish. • Willingness to work 365 days a year (including holidays) with 24-hour support availability. • Dependable access to transportation. Pay and Benefits The pay range for this position is $17.75 - $17.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.