The Alaka`ina Foundation Family of Companies (FOCs) is looking for a Video Teleconference (VTC) Administrator to support our government customer located in Rock Island Arsenal, Illinois.

The VTC Technician will be responsible for supporting communication events and facilitating and coordinating connections of various media resources to stand up Video Teleconference (VTC) and UC connections across geographically disperse locations.

DESCRIPTION OF RESPONSIBILITIES:

Schedule and manage meetings using teleconference, VTC, and UC systemsTroubleshoot problems such as joining, conducting, and participating in phone conference, VTC, and UC meetingsSupport various operations and maintenance (O&M) tasks for a variety of media systems, including live and delayed streaming broadcastsPerform system integrity and connectivity tests to ensure system availabilityAssess and report on performance and usage numbersEnsure compliance with policies and procedures including DoD STIG requirementsDevelop and maintain documentation of all processes associated with administration of the network and duties performed by network & system administratorsOther duties as assigned

REQUIRED DEGREE/EDUCATION/CERTIFICATION:

Associate's degree in computer science, Information Technology, or related discipline preferredOne plus (1+) years of experience performing VTC systems administration functions preferredActive Comp TIA Security + Certification

REQUIRED SKILLS AND EXPERIENCE:

Demonstrated customer service skills, and experience fielding and troubleshooting customer questions and issues.Experienced with Microsoft Outlook, Word, Excel, Power Point and TEAMS.Experience with AMX and Crestron audio/video controllers and related peripheralsDemonstrated knowledge of VTC technology and equipment and coordinating VTC type meetings across multiple sites.Experience supporting communications/media systems such as: teleconference systems, VTC systems and UC interfaces.

DESIRED SKILLS AND EXPERIENCE:

Experience supporting communications/media systems such as: phone conference systems, live and delayed streaming video, and digital signage technologiesExperience with Video Teleconference (VTC) and Unified Communications (UC) technologiesExperience with media/VTC/UC vendors and technologies such as Polycom, Microsoft, Lync (Skype for Business), Sonus, Cisco, Ectocryp, Acano, etc.

REQUIRED CITIZENSHIP AND CLEARANCE:

Must be a U.S. CitizenMust have an active Secret clearance

 

The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible full-time employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.

We are an Equal Opportunity/Affirmative Action Employer. We are proud to state that we do not discriminate in employment decisions on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. If you are a person with a disability and you need an accommodation during the application process, please click  to request accommodation. We E-Verify all employees. 

The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kūpono Government Services, and Kāpili Services, Po`okela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship.

For additional information, please visit 

 

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