General Information Job Title: Victim Services Program Coordinator Contact: Human Resources, (907)228-9316 Date Posted: 11/06/2024 Location: Social Services Compensation and Hours Minimum Salary: $30.37/Hour Maximum Salary: $45.56/Hour Type of Job: Full Time Hours per Week: 40 Benefits: Health/Dental/Vision/401K Anticipated Job Duration: Year Round Apply Online Job Description Indian Preference in hiring is given to qualified enrolled members of Ketchikan Indian Community (KIC) and Native Americans consistent with P.L. 93-638 and in accordance with KIC policy and other applicable federal laws. Purpose Ketchikan Indian Community (KIC) job descriptions are a management tool to help organize duties and provide employees with the employer’s expectations with regard to a specific job classification. The responsibilities listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is a reasonable assignment for the position. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. Job Summary Responsible for planning, developing, implementing, and evaluating program services and activities associated with Ketchikan Indian Communities’ Office for Victims of Crime Program (OVC). Includes providing general oversight for OVC partnership activities and associated projects, grant management reporting, and technical assistance. Incumbent will work with the Social Services Director and the Domestic Violence Program Coordinator to develop and implement strategies that will lead to long term collaboration of community institutions, organizations, and individuals in the provision of comprehensive victim centered services. Flexible work schedule and on-call responsibilities may be implemented by the Social Services Director. Supervises the Victim Services Case Manager. Completes other duties assigned by supervisor. Job Duties & Responsibilities Personnel Management Directs personnel management for consistency in the programs and services of the KIC Office for Victims of Crime Program. Monitors and approves staff development and training standards. Ensures the personnel policies are followed, interprets policy and monitors personnel actions for adherence to Tribal policy. Monitors staff evaluations process and annual employee safety programs. Ensure adhere to local, state or federal standards for employee training, specifically, HIPAA compliance, safety, workplace violence, and preventing sexual harassment. Recruits, selects, orientates, trains, coaches, counsels, and disciplines the department staff. Recommends all hiring, promotions, salary increases, merit increases, transfers, discipline and separation of all department employees per Tribal personnel policy to the Social Services Director. Financial Oversight Monitors and enforces internal financial policies and procedures regarding the Victims of Crime Program budget. Coordinates with Social Services Director in the preparation of the annual budget. Complies with federal regulations outlined in the self-governance compacts, and other state and federal funding sources. Administers the approved program operating budget by monitoring expenditures and recommending justifiable changes to the Social Services Director. KIC Victims of Crime Program Policy System Responsible for establishing and maintaining KIC Victims of Crime Program and administrative policies. Ensure policies are in compliance with grant funding standards, state/federal, funding laws, and regulations. Develops policies as needed for programs and services. Monitors the policy review process and interprets policy and procedures for efficient operations. Attends the Policy Committee of the Tribal Council when Victims of Crime Program policies are being reviewed. Initiates, coordinates, and enforces program, operational, and personnel policies and procedures with ethical business practices. Major Duties Oversee crisis intervention stabilization and referrals within KIC and the community to provide wrap around services for victims of crime. Address immediate and on-going needs of victims using a victim centered response. Provide oversight and assists in the development of individualized case plans. Approve financial aid requests to support victims including funds for emergency foods/snacks, clothing, and personal hygiene products, etc. Facilitate necessary assessments to assist in the review, staffing, and processes associated with victim of crime cases. Oversee Crime Victim Compensation claims filing process and follow up. Serve as liaison with the OVS Vocational Rehabilitation Unit as well as the point of contact for Alaska Legal Services. Collaborate with DV Taskforce, SART and DART to identify topics, venues, and concerns reflecting new scope of expansion for the domestic violence program. Coordinate the collection and preparation of reports in a timely and thorough manner in compliance with department, state, and federal policy and regulations. Provide oversight for the development and evaluation of policies, procedures, and trauma informed protocols. Administrative Client Services Collect information and initiate telecommunications. Document all necessary information needed for victim services database and collaborate to establish an internal and external referral process/ Advocate/expand continuous quality improvement processes in service delivery. Record findings and progress of program and activities in written reports to funding agencies and supervisor. Document and communicate actions, irregularities, and unmet needs. Develop and implement written trauma-informed response protocols. Draft Tribal codes with Attorney assistance. Develop/Improve policies and procedures related to serving victims to define or expand crime victims’ rights and crimes against persons; increase access to services of populations within the community who do not traditionally access victim services. Develop and coordinate outreach and awareness campaigns for community members and collaborative partners. Demonstrate a comprehensive understanding of the agency’s mission, vision, and philosophy in all work-related activities. Minimum Qualifications (Education & Experience) + Bachelor’s degree in psychology, Social Work, Sociology, Family/Consumer Sciences, Child Development, Substance Abuse, Mental Health, Human Services, Education, Criminology, counseling, or therapy fields. + Progressive, responsible administrative/management work that indicates ability to acquire the particular knowledge and skills needed to perform duties of this position. Minimum five (5) years supervisory experience. + A combination of relevant experience, education, and training may substitute for education and experience requirements on a year-for-year basis. + Proof of valid driver's license with acceptable driving record (when DL is required for the job). Necessary Knowledge, Skills, and Abilities + Knowledge of state and federal “best practice” guidelines for Social Services Programs. + Knowledge and experience with victims of violent crime. + Knowledge of social work and case management services in a clinical and community-based setting. + Knowledge of the criminal justice system, victim’s rights, court proceedings, and the District Attorney’s Office. + Knowledge of Violent Crime Compensation funding. + Ability to establish program procedures, policies, or guidelines and to relate these to objectives. + Ability to communicate with victims in a way that validates the individuality, experience, decisions, and strengths of person who have been victimized in a respectful and skilled manner. + Ability to interpret Tribal laws, rules, and regulations relative to the department. + Strong understanding and sensitivity to American Indian/Alaska Native (AI/AN) Tribal culture and lifestyle, working effectively with AI/AN populations. + Effective oral and written communication skills with sensitivity to the lifestyles of targeted participants. + Skills in operating personal computers using a variety of computer software. + Ability to establish and maintain cooperative working relationships with management, coworkers, and outside contacts. + Ability to maintain strict confidentiality and comply with all applicable federal and tribal privacy laws and KIC policy (HIPAA, HITECH, etc.). + Ability to learn and apply program/agency operating policies and procedures. + Ability to manage multiple priorities and tasks concurrently and meet deadlines. + Ability to work independently as well as with teams. KIC Competencies Cultural Competency: To be respectful and responsive to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and occurs along a continuum. Commitment: To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition. Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers; always talk and act with customers in mind; and recognize working colleagues as customers. Effective Communication: Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work. Working Conditions The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and/or sit. The employee is occasionally required to walk, sit, climb, or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception. The noise level in the work environment is usually average. Conditions of Hire + May be required to possess and maintain a valid driver's license or capable of obtaining one, as well as be insurable by KIC’s company insurance. + KIC is a Drug-Free Workplace. All employees must adhere to KIC drug and alcohol policies and procedures to ensure a safe workplace. Employees must pass a pre-employment and subsequent random and/or for cause drug and alcohol screening to be eligible for and maintain employment. + KIC has several positions that must comply with the P.L. 101-630 Indian Child Protection and Family Violence Protection Act (ICPA); all employment offers in the "covered" classification are conditional until KIC has received a Federal criminal background check verifying eligibility to work in these programs. This Job Description describes the essential duties and qualifications. It is not an exhaustive statement of all the job duties, responsibilities, or qualifications; management has the exclusive right to alter or add to this job description at any time without notice. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional duties as assigned. Required Job Qualifications 01. Can you pass a drug test? 02. Are you 18 or older? 02.(a). Education - Do you have a GED or High School diploma 03. Do you have a pending charge or past conviction for DWI/DUI? 04. Do you have any pending charge(s) or past conviction(s) for possession of a controlled substance? 05. Has your driver's license, permit, or privilege ever been suspended or revoked? Back to List Apply Online