Did you know that cyber-attacks to Healthcare organizations are on the rise and there's no sign of that slowing? The average cost of protect health information (PHI; the PII of Healthcare) can be 250x more valuable on the dark web and your credit card or social security number? Rope in that Healthcare organizations are laggards to the public cloud and there's a recipe for negative patient outcomes from data breaches like the recent ransomware attack at UnitedHealthcare that prevented pharmacies from delivering critical medications to patients. ClearDATA is on a mission to secure PHI in the public cloud for healthcare focused companies. Our team of healthcare compliance, cybersecurity and cloud experts are at the forefront of ensuring that personal data never reaches the hands of bad actors with malicious intent. Healthcare cloud compliance and security is what we do at ClearDATA so our customers don’t have to. ClearDATA is on the lookout for a Vice President of Managed Service Engineering. We're in search of someone who embodies curiosity, independence, and self-motivation, flourishing in an entrepreneurial setting. This position offers remote work flexibility.

Vice President of Managed Service Engineering
Reports to: Chief Services Officer

As the Vice President of Managed Service Engineering, you will drive the technical strategy and execution of the company's managed services portfolio, focused on delivering secure, scalable, and compliant healthcare cloud solutions. Reporting to the Chief Services Officer, you will lead a high-performing engineering organization responsible for ensuring seamless service delivery, continuous innovation, and alignment with industry regulations such as HIPAA and HITRUST.

This role is pivotal in shaping the company’s service architecture, enhancing operational efficiency, and positioning the organization as a trusted partner for healthcare providers, payers, and med techs navigating complex cloud environments.

Key Responsibilities

Leadership & Strategy

Define and execute the managed services engineering strategy, aligning with the company's growth and client-centric objectives. Provide technical vision for service delivery and business architecture, ensuring the adoption of industry best practices in cloud security, operations, and compliance. Collaborate with senior executive leadership to align engineering efforts with organizational goals and market demands. Partner horizontally across the company to execute operational objectives for other internal teams

Service Operations & Engineering

Oversee the ongoing engineering operations across all three major cloud providers to provide secure and compliant healthcare cloud solutions. Maintain and improve frameworks for incident management, disaster recovery, and operational resilience in line with healthcare industry standards. Drive automation and process improvements to enhance service delivery and reduce operational costs.

Team Leadership

Build, mentor, and lead cross-functional teams of engineers and operations professionals and their leadership teams. Foster a collaborative, results-driven culture with a focus on continuous learning and innovation. Scale the engineering organization to support business growth and evolving client needs.

Compliance & Risk Management

Ensure adherence to healthcare regulatory requirements (e.g., HIPAA, HITRUST) and industry certifications. Oversee security and compliance remediation efforts to maintain compliance and client trust. Embed security-by-design principles across all managed service offerings.

Client and Stakeholder Engagement

Act as a technical advisor to key clients, articulating the value of managed services and the company's approach to security and compliance. Support pre-sales efforts, collaborating with sales teams to develop tailored solutions for prospective clients. Maintain strong relationships with partners and vendors to optimize the managed services ecosystem.

Metrics & Continuous Improvement

Define and track KPIs for service performance, operational efficiency, and customer satisfaction. Regularly review and enhance engineering processes to meet evolving healthcare and cloud security demands. Stay ahead of industry trends and emerging technologies to keep services competitive and innovative.  

Qualifications

Experience: 12+ years in cloud engineering, managed services, or IT operations, with at least 5 years in a senior leadership role. Proven experience with healthcare cloud solutions, including regulatory compliance (e.g., HIPAA, HITRUST). Expertise in cloud platforms (e.g., AWS, Azure, Google Cloud) and modern security frameworks. Education: Bachelor’s degree in computer science, Engineering, or related field or equivalent experience. Skills and Certifications: Strong knowledge of cloud security, DevOps, and ITIL frameworks. Relevant certifications such as CISSP, AWS Solutions Architect, or similar. Exceptional communication and stakeholder management skills.

Desired Attributes

Strategic mindset with the ability to balance technical and business objectives. Collaborative leader who inspires teams and drives results. Proactive problem solver with a focus on client success and operational excellence. Skilled in building scalable processes and aligning cross-functional teams.