At New York Blood Center Enterprises (NYBCe), one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, groundbreaking research, and comprehensive program and service development. Join us as we work towards meeting and exceeding the growing needs of our diverse communities, further our lifesaving strategic goals in a rapidly changing environment, and expand our impact on the local, national, and global communities we serve.
ResponsibilitiesReporting to the Chief Operating Officer (COO), the position is responsible for executing the New York Blood Center Enterprises (NYBCe) strategy for the Mid-Atlantic Region (BBD and RIBC.)
The role will ensure coordination of regional efforts with the centralized enterprise functions to attain the short and long-term objectives and KPIs of the region. The VP, Regional Operations will support NYBCe stature as “best in class” by achieving strategic goals and driving tangible, measurable outcomes in donor recruitment, growing collections and improving the donor experience.
This position is charged with overseeing day-to-day operations, leading the local teams responsible for donor recruitment, collections, and attaining inventory targets in an innovative, cost effective, donor/customer-focused, and regulatory compliant manner.
The VP, Regional Operations will join the B&LO Senior Leadership Team, will be the enterprise ambassador for NYBCe in the Mid-Atlantic region, and will represent the enterprise at official events and meetings with community leaders.
The home site is RIBC (Providence, RI.) or BBD (Newark, DE.) Minimum one week on site presence required monthly at the non-home site.
Strategy Development, Tactical Planning, and Execution
With the enterprise vision as the North Star, develops, communicates, and implements a roadmap to achieve the growth targets for the region.Establishes regional performance criteria, donor recruitment targets, and collection goals.Implements best practices, driving consistency in operational processes across the territory.Relentlessly pursues innovation and improvements in donor experience and customer service.Develops community & corporate relationships that increase awareness of the need for blood collections and support growth initiatives.Oversees and participates in strategic growth initiatives in alignment with annual operational performance and financial goals.Supports the financial budget, capacity planning, and optimization of resource allocation (FTEs, vehicles, collections equipment.)Monitors expenses, identifies cost-saving opportunities, and optimizes resource utilization to maximize efficiency and productivity.Ensures compliance with regulatory requirements, company policies and SOPs, and industry best practices.Matrix Partnership
Establishes credibility throughout the organization and within the B&LO Senior Leadership Team as an effective developer of solutions to business challenges.Partners closely with the Enterprise Donor Engagement (EDE) team to align on and support marketing, media, donor experience, and communications activities. Actively collaborates with enterprise functions such as Logistics, Supply Chain, IT, HR, Finance, Laboratory Services, Quality, Facilities and other departments to execute regional strategies and goals.Partners with matrix functions to drive excellence in collections operations.Talent Development
Drives talent recruitment, development, and retention (in partnership with HR.)Responsible for fostering a positive work environment and inspiring a culture in which employees deliver an exceptional donor experience and customer service.Business Continuity and Crisis Management
Acts as the local Business Continuity Officer and leader in case of unexpected disruption to operations.Identifies business risks, run scenarios, conduct feasibility analyses, communicate effectively to mitigate harm to all impacted personnel and company assets. Actively takes reasonable steps to mitigate the impact of a force majeure event in an unforeseeable catastrophe by immediately evaluating the situation and allocating resources appropriately.Actively update the senior leadership with appropriate level of escalation while keeping documentary records of different mitigation options considered and steps taken throughout the catastrophe remediation.Attends professional development seminars, conferences and meetings as required.Engage in negotiations as necessary to de-escalate or resolve conflicts. QualificationsEducation:
Bachelor’s degree in STEM, economics, business administration, or health administration. MBA preferred.Experience:
15 + years of previous operations management experience in a healthcare, hospitality or service sector.Experience overseeing muti-location, multi-state, customer-facing operations.Experience with designing, implementing, and optimizing operating models and organizational structures.Travel: Ability to travel 25-30% including overnight stays
Knowledge:
Financial acumen, and a working knowledge of marketing and hospitality principles.Working knowledge of GMP regulations and FDA approval processes.Knowledge of computerized software applications such as MS Office.Strong command over MS Excel, MS PowerPoint, MS Project; familiarity with Tableau, Spotfire, and other analytical software packages a plus. Knowledge of Salesforce would be an advantage.
Skills & Abilities:
Broad understanding of supply chain and lean six-sigma.Uncompromising ethics and high standards of personal integrity.Possess excellent negotiation skills and if regionally applicable, have a proven track record of successfully collaborating with labor unions. This includes the ability to build productive relationships, resolve disputes, and reach mutually beneficial agreements while ensuring compliance with labor laws and regulations.Proven ability to influence senior management & drive / facilitate senior level meetings via highly developed organizational and negotiations skills.Demonstrated capability to deliver strategic analysis and optionality with an impact on the effectiveness to drive complex projects and meet deadlines.Proven ability to effectively prioritize multiple and competing tasks, execute and follow-up in a timely manner, anticipate challenges and roadblocks and work independently while possessing strong business acumen and attention to detail in all work processes.Strong analytical capabilities and ability to synthesize complex information into simplified, user-friendly, persuasive formats and presentations.Ability to adapt to rapidly changing business requirements and operate at both the strategic and tactical level.Excellent written, verbal, and interpersonal skills for executive level communication and collaboration.Maturity, confidence, and high degree of emotional intelligence with demonstrated empathy and ability to influence others. Able to remain humble while implementing organizational changes and interfacing with colleagues.Team player, focusing on shared goals, being flexible, and applying skills; respect and listen to others’ views and value others’ contribution(s)High level of interpersonal skills to handle a variety of complex issues and situations. Position requires demonstrated poise, tact, and diplomacy in dealing with a variety of staff up to and including executive leadership.Ability to use logic and reasoning to identify and analyze the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems within established policies and procedures.
For applicants who will perform this position in Rhode Island the annual salary is $285,000.00p/yr. to $290,000.00p/yr. salary reflects local market rate and be commensurate with the applicant’s skills, job-related knowledge, and experience.
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