VP/Director  - Operational Risk

The VP of Operational Risk will manage the relationship with our sponsor bank, work with business and process owners to meet OMF and sponsor bank requirements for Issues Management, work with the Cards and Central Operations teams, and with Compliance, to improve our first line of defense activity to manage business risk, and will lead an initiative to develop a more robust set of operational/business KPIs and dashboards to provide visibility and insight to the Cards leadership team. Additionally, the person in this role will assist with the transition of our customer service team to a new location and help drive decisions about our future operating model as we grow.

In the Role

Serve as the primary interface with our sponsor bank, driving adoption of policy and procedure changes, communicating about open issues, and having a deep understanding of our cost of sponsorship and steps we can take to influence it.

Manage the Cards Issues Management process. Improve procedures, communication, reporting, and drive further engagement with the rest of the Cards team to ensure that compliance related issues are quickly and effectively remediated by process owners and closed out within established timeframes

Act as the primary interface between the Cards business and OneMain Enterprise Risk Management and Compliance teams.

Continue to expand and enhance the Cards First Line of Defense activity and reporting as part of an effective risk management program.

Apply critical thinking to lead cardholder remediation activity in the event of a business incident that results in customer harm.

Work with Manager of Customer Service to conduct due diligence on a new offshore/near shore site to move remaining headcount offshore and assist with the transition as needed.

Work with analytics team to establish and/or improve operational reporting and dashboards that deliver actionable insights into customer experience, portfolio metrics, and efficiency opportunities.  

Requirements

Bachelor’s degree or equivalent years of experience

8+ years of experience in lending operations, with much of that in the credit card space

Experience working with sponsor banks in a strategic or leadership capacity

Experience managing relationships with critical business partners, whether as vendors or clients

Knowledge of best practices for operational risk management in a consumer lending environment, with strong knowledge of regulatory requirements in revolving credit and collections.

Strong communication, interpersonal and negotiation skills to achieve business objectives

Ability to work in fast-paced ever-changing environment and the ability to juggle an array of tasks and individuals on tight timelines

Innovative and capable of developing a highly analytical approach to solving problems

Location: Wilmington, DE or Charlotte, NC (hybrid)

Who we Are                                                           

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances 

Up to 4% matching 401(k)   

Employee Stock Purchase Plan (10% share discount)   

Tuition reimbursement   

Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date) 

Paid sick leave as determined by state or local ordinance, prorated based on start date 

Paid holidays (7 days per year, based on start date) 

Paid volunteer time (3 days per year, prorated based on start date)