The Role
Do you want to make a difference and be part of a highly collaborative, cross-functional team within our Enterprise Technology business unit (BU) committed to enhancing and digitizing Fidelity’s operating ecosystem?
We are looking for an Advanced Process Solutions (APS) Vice President of Strategic Solutions and Group Squad Leader, who will blend digital servicing and automation expertise with a passion for delivering results – driving seamless, integrated, and re-usable solutions providing positive impact in our customer servicing ecosystem.
In an Agile format and structure, you will partner with other leaders to influence broader strategic decisions and roadmaps, set the mission, and bring squads together to execute towards business outcomes – with a focus on anti-digital reduction – while ensuring respective active solutions are available, stable, performant, and supported and related cost and maintenance is managed. You will ensure alignment on the 'what' and 'when' of the work performed by the squads through ongoing planning and prioritization, to enable the squad to work iteratively, innovate when appropriate, celebrate successes, and learn from failures.
You will develop & align a unified solution backlog to Enterprise Technology (ET), APS and Business Unit (BU) partner business strategies and outcomes, in partnership with ET and BU technology and functional leaders as needed. You will manage squads that deliver towards critical APS products and programs. You will have oversight of the full solution delivery lifecycle and manage dependencies, determine how to organize scrum of scrum teams, and create clear accountability at the product level. You will maintain a comprehensive view of the initiatives and related automation solutions and understand the complex ecosystem underlying delivery. You will also be committed to maintaining and developing your own expertise and knowledge to ensure you bring the latest thinking to your role. Your responsibilities include:
Managing Squad Leaders focused on delivery of solutions and associated capabilities and features to strategic business unit partners. Maintaining & executing the engagement model with business unit sponsors & partners – ranging from large to small businesses, along with APS product leaders and owners Overseeing and owning strategic solution pipeline development, including actionable opportunities with new APS business partners Defining, refining, and communicating the team's mission to squad members and business partners to empower and rally support. Anticipating, discovering, and prioritizing business unit solution needs to serve as the voice of project sponsors and guide execution of the squad. Measuring performance through established critical metrics and deliver agreed upon business, technology, and people results. Partnering with technology and infrastructure teams for planning and managing key APS product upgrades utilized in your solutions. Inspecting and evaluating progress while removing impediments for your squads. Defining, presenting, and evaluating results against agreed acceptance criteria. Making informed trade-off decisions to strike the right balance between solution quality, cost, and timelines. Ensuring a consistent, clear set of standard delivery routines based on stages of the solution lifecycle including contributing to quarterly reviews and planning. Partnering with the engineering chapter lead, ensure the development teams are creating quality solutions and following modern software development best practices. Coaching a team of Product Managers and Business analysts to realize their full potential. Working with the various APS Platform Development teams to understand and prioritize new features necessary to support use cases in the Strategic Solutions pipeline.The Expertise and Skills You Bring
Bachelor’s degree in Computer Science, Information Systems, Engineering or STEM related field 10+ years of deep technical and functional experience and must possess elevated analytical and coaching skills. 5+ years of product management experience, preferably in a financial services focused company. Experience working with automation / business process management / orchestration systems and teams. Knowledge of financial services operations and associated functions and needs, including the unique needs of the business units this team works with Strong partnering and influencing skills and the ability to execute strategic and tactical plans that drive business decisions in a matrixed organization. You can build trusted relationships and deliver both direction and clear alignment. Advanced level of knowledge of multiple disciplines required to perform at a senior level. Experience managing technology platform resiliency and security related activities such as Audit and Disaster Recovery. Familiarity with modern test-driven development, CI-CD and DevOps practices. People management experience preferred with a consistent track record of developing and coaching talent. Agile experience preferred. Ability to take a data-driven approach to understanding business partner solution needs, translate strategic goals into action, and prioritize to enhance value delivery. Working collaboratively to deliver agreed business outcomes. Capability to lead, influence, and motivate colleagues without formal authority, and a track record of building high-performing teams. Proven program and executive communication skills. Intellectually curious and model a culture of learning and coaching. Strong ability to manage risk with a balance of impact to the firm understanding there is cost to all decisions, and which are the most prudent ones.Note: Fidelity is not providing immigration sponsorship for this position.
The Team
Advanced Process Solutions (APS) makes digital servicing excellence possible – delivering seamless, integrated, and reusable solutions that power Fidelity’s end-to-end customer servicing while eliminating the anti-digital.
This role is within the Business Architecture & Solutions organization, whose broader mission is to guide change investments in support of APS’ mission – people process & technology – using planning, design and execution practices that achieve business outcomes – all while keeping the Firm connected.
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
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