Position Summary:
The Vice President of Operations Management for Stores leads customer experience and product operations for Burlington’s >1,000 stores. The role is responsible for all front and back of the house processes and tools, and any related initiatives to deliver world-class execution of the off-price retail model. The right individual will be a great problem solver, collaborator, people leader, and communicator with experience leading store operations at national scale retailers.
Major Duties & Responsibilities:
Customer experience: Oversee strategy and execution of the customer journey within stores to achieve customer satisfaction goals. Define processes and tools for efficient execution of sales floor, cashiering, and other front-of-the-house processes. Manage new program launches, in-store tests, SOP changes, and other initiatives.Product operations: Oversee strategy and execution of product operations in stores to achieve operational efficiency goals. Define processes and tools to receive product and present to the sales floor across all back-of-the-house functions. Manage process and tool improvements, and other initiatives.New store operations: Lead operational readiness for ~150 new stores and relocations per year to ensure smooth and efficient new store openings. Partner with field to prepare for go-live and support during hyper care in the aftermath.Technology and tools: In partnership with IT, develop and execute store systems roadmap in support of store operations strategy. Define business requirements for in-store tools across all areas of customer and associate experience. Oversee new technology introductions and drive adoption.Innovation: Lead store process and tool innovation to step change store performance in customer experience, associate experience, and operational efficiency. Define roadmap, secure resources, and lead implementation in partnership with cross-functional collaborators.People development: Train, coach, and performance manage teams within the function and mentor individuals in related functions. Establish internal processes to foster professional growth and capability development to create a high-performing organization.Cross-functional collaboration: Engage closely with IT, Supply Chain, Field, Finance, and other functions to deliver on objectives, garner support for programs, and coordinate cross-functional execution of initiatives in the Stores organization.
Education and Qualifications:
Education:
B.A. or equivalent in operations, engineering, finance or related fieldMBA or other advanced degree preferred
Experience:
>10 years of experience in retail>7 years of experience in store operations at leadership levelProven ability to drive change in stores at national scale retailDemonstrated problem solving, organizational leadership, and communication skills
Skills and Abilities:
Strategic problem solvingProcess and detail orientationChange managementPeople managementCollaborationCommunication and influencingDrive for resultsAbility to travel 25-50% of the timeBased in U.S. Eastern time zone
Come join our team. You’re going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates are also eligible for paid time off, paid holidays and a 401(k) plan.
We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
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