Company Description

Join a dynamic team and be part of the Fairmont family – with 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe, stretching from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. In the role of Director of Marketing & Communications, you will have a particularly special opportunity to serve as brand guardian in North & Central America, to play a critical role in celebrating this beloved brand’s legacy and setting the stage for the next 100 years.

Job Description

The Vice President, Operations will collaborate closely with the Chief Operating Officer, North
and Central America, to lead and oversee the operations for Fairmont Hotels & Resorts in the
East Region, as well as all confirmed or future pipeline properties.

The primary objective of this role is to drive performance improvement through a balanced
scorecard approach, driving improved performance across the board in respect of colleague
engagement, guest satisfaction, owner relations, brand standards, and ESG/sustainability, all
the while seeking to drive greater levels of market share and financial performance across
individual hotels and residences.

OPERATIONS

Works collaboratively with the COO NCA, corporate functional leads, property GeneralManagers and Regional Vice Presidents to develop and execute strategy to create,refine and drive achievement of property-level strategic plans and KPIsVisits individual hotels throughout the region on a regular basis | undertakes reviews ofachievement against Fairmont Hotels & Resorts brand standards and expectations,strategic and operating plans | takes action by working with the properties to ensuredeficiencies are identified, addressed and communicated with all concernedWorks collaboratively with the Fairmont Hotels & Resorts and Raffles Hotels &Resorts corporate teams (functional leads of Food and Beverage, Guest Support,Finance, Talent & Culture, Commercial, Design & Technical Services, Procurement,Technology, etc.) to support the hotels operationally in all respectsWorks with hotel operating teams and corporate peers to translate strategy intospecific operational plans, budgets and annual performance goals for hotels withagreed success criteriaSupports the revisions and refinement of Standards of Service and related policies &procedures impacting property-level operationsAssists in supporting property-level teams to ensure Hotel Management Agreementsare adhered toConstantly seeks new opportunities to improve colleague engagement, increase allrevenue levels, drive cost efficiencies, optimize income, increase service improvementand enhance overall competitivenessBuilds and nurtures relationships at all levels, influences & facilitates changemanagement and provides direction on areas of opportunity to simplify internalbusiness processes, streamline resources, increase efficiency & fast-track projectsTakes a broad view of local, national and international business, economic and politicaltrends and environmental factors to determine growth areas, opportunities and threats

OWNER RELATIONS, DEVELOPMENT and NEW OPENINGS

Collaborates with the COO NCA and other senior brand leaders to maintain highpersonal involvement and visibility with owners and their designated representatives todevelop an open dialogue and accessibilityRepresents Accor in owner meetings and correspondence; coordinates with theRegional Vice Presidents and General Managers as appropriateInvolvement in hotel development and opening & integration process | includesconducting due diligence and process reviews, as necessary, working closely withD&TS, Procurement and Hotel Integration Team to develop project plan and criticalpathAs requested, supports the Development team to participate in sales pitches to securenew business by demonstrating Accor’s operating capabilities and ability to achieveowner investment objectives

LEADING and DEVELOPING RESOURCES

Provides inspired leadership to develop team identity with short and long-termbusiness focusCoordinates with the COO NCA, Talent & Culture team and other functional leads asappropriate to regularly assess and develop existing talent in the field, with anoverarching goal of continuously enhancing the Fairmont brand’s talent bench strengthacross the networkKeeps close to hotel teams with succession planning; internal transfers; promotionsand development of top talent

BRAND DELIVERY

Acts as a role model and a culture carrier within the region and more broadly withinAccor, ‘living’ and actively representing the Fairmont Hotels & Resorts brand valuesActs as a key brand stakeholder to uphold and improve / refine the brand strategiesand standards with all constituents
Qualifications
Previous experience as a hotel General Manager in various key markets in NorthAmerica, preferably with Fairmont Hotels & Resorts or a similar luxury brandFamiliarity with Fairmont Hotels & Resorts / Accor technology systems andprocesses and overall corporate organizational structureExperience working in a variety of locations and property types throughout NorthAmerica | resorts, city-center hotels, remote locations/islands, in operations large andsmallWell-travelled with a deep understanding of and passion for great hotels, great service,and well-run operationsPossessing excellent working knowledge of Fairmont Hotels & Resorts and/or luxurybrand standards, LQA, Forbes | AAA rating systems, etc.Strong executive presence with excellent interpersonal and relationship-building skillsAbility to think strategically, form opinions, and garner support and buy-in from hotellevelleaders, GMs/RVPs, and counterparts within the corporate officeHighly organized, self-starter and able to work independently whilst managing multipleprojects simultaneouslyAble to perform well under pressurePossessing of excellent judgment and problem-solving skillsAbility to find common ground among a group or teams to find improvement or conflictresolution to move forwardCoaching experience and proven ability to motivate and influence others to accomplishobjectivesEnthusiastic team player, with strong self-initiative and ability to work to deadlinesAbility to adapt to changing priorities and internal/external circumstances to achievethe best possible commercial outcomeStrong organizational, written and verbal communication and presentation skillsClear working knowledge of budget planning and execution

MUST HAVES

Knowledge of the Luxury segment

IMPORTANT

Post Hospitality Management Degree or MBA preferred

DESIRED

Multi-lingual a plus
Additional Information

Travel: 50% - 70% of time expected for travel

Work Location: This role can be based out of our New York City or Toronto Office.

Visa Requirements: Must Legally be authorized to work in the United States

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.