Vice President, Merchant Services, Application Production Support, Global Technology, Australia Sydney, Australia **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **The Team** The Merchant Services Production Support team is a global group responsible for monitoring and tracking merchant services production systems. The group works closely with the business and provides application support. The group closely interacts with the development and infrastructure teams to track and manage all production incidents and to ensure they are properly documented. changes to the production environment. **What You Can Expect** You will join a global team based in several locations whose primary focus will be on providing front line support for US based merchants ranging from small businesses to large hospital systems. This is an excellent opportunity to join a well-established team; supporting credit card processing and ecommerce applications while partnering with our development team to rollout support for state-of-the-art, real-time, high availability systems developed with cutting edge technologies. **What You Will Do** + Deliver application support for in-house and cloud deployed applications. + Analyze reported issues to engage relevant investigation teams. + Access impact of production issues via analysis of logs. + Drive discussions with partner teams to identify resolutions to production issues. + Clearly document and draft clear, concise, communication on production incidents to share with stakeholders. + Identify platform vulnerabilities and opportunities for improvement. + Maintain metrics to help drive improvement in all areas of Production Services. **Your Background** + **Comfortable leading discussions.** + Excellent communication and documentation skills + Experience supporting application in larger production environments. + Strong Project and time Management skills. + Knowledge of information systems elements (hardware, software, network) and their application to business functions/processes + Knowledge database concepts and MS Office. + Understanding of how data flows through computer networks. **Technical Skills** + Bachelor’s degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field. + Solid understanding of the SDLC, ITIL processes, change management, release management and configuration management. + Credit Card industry and eCommerce experience. + Experience with analytics platforms like Splunk, Datadog, CloudWatch, or NewRelic. + Experience with monitoring platforms like SiteScope and Dynatrace. + Strong knowledge of Cloud technology preferably AWS (EC2, ECS, ALB, NLB, RDS, SQS, CloudWatch) + Exposure to Point-of-Sale Technologies like PAX, Clover, Square. Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.