Reporting directly to the Senior Vice President of Finance & Strategy, this role will lead a team of 20 finance professionals across the globe. This role will be a key member of the finance function, leading the strategic design and sustainable delivery of our company’s financial goals across our go to market functions (Sales, Marketing and Customer Experience) in Zendesk.
Responsibilities
Partner with the President of Sales, Chief Marketing Officer, Head of Customer Experience, and other Sales and Marketing leaders to drive top-line acceleration and efficiency.
Lead GTM strategic and financial planning processes in collaboration with business partners to support and challenge their growth plans.
Oversee the commissions operations and strategy, including compensation plan design, implementation, and analysis.
Lead a team while inspiring a culture of rigor, curiosity, collaboration, and result orientation.
Translate strategies into actionable and quantitative plans, driving and managing revenue and investment forecasts.
Productively shape investment decisions, manage expenses, and analyze performance across the entire GTM group.
Develop long term planning models to lead to informed decision making across go to market and ultimately influencing company decisions, collaborating with the appropriate stakeholder groups within finance and across the business.
Ensure we have the necessary insights both internally and externally, to enable informed strategic decision making and scenario planning within the team and business. Lead the team to identify market dynamics and trends to foresee any potential opportunities and challenges as a result of the external market.
Qualifications
15+ years of progressive experience in various finance functions, ideally in the tech/SaaS industry, with at least 5 years of leadership experience.
Bachelor's degree in Finance, Business, or a related field. MBA or equivalent advanced degree preferred.
Proven expertise in managing sales, marketing, and CX finance, along with experience in commissions operations and strategy.
Strong leadership skills with a proven ability to build, lead, motivate, and mentor a global high-performing team.
Excellent communications skills with an ability to distill complex issues and detailed analysis into simple and clear communications and presentations.
Ability to work with executive leadership on a strategic level and the ability to influence is key. Adept at navigating and building relationships in large, matrixed organizations
Exceptional analytical and strategic thinking skills.
Proven experience in a global, multi-currency enterprise company. Software industry experience is strongly desired
Excellent analytical and problem-solving abilities
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
The US annualized base salary range for this position is $237,600.00-$356,400.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.