Vice President, Corporate Banking Support Specialist London, United Kingdom **Job Description:** London - UK Location: EMEA Job Title: Corporate Banking Support Specialist Corporate Title: Vice President Location: London **Company Overview:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Location Overview:** Our London office is based just a stone’s throw from the magnificent St. Paul’s Cathedral on bustling King Edward Street. Here you’ll find modern workspaces and a state-of-the-art auditorium space. In addition, we’re proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop terrace and take in the spectacular views across London. Finally, your physical wellness is well-catered for with our onsite gym facilities and medical centre. **The role** Candidate will be a part of the CBK Support Specialist team working within Global Corporate and Investment Bank (GCIB). The Corporate Banking Support Specialists team assists bankers in managing and executing a range of operational tasks that includes KYC tracking and population oversight and sales information and data management. The team will also provide support for core processes including CAM tracking, Economic Sanctions assistance, and Material Negative News production and distribution. The team will work with regional and industry teams in Corporate Banking to support regulatory and policy objectives but will partner with others in GCIB and across the business to execute on behalf of clients. Like others, the team will be responsible for reviewing work, identifying issues, and improving core processes. The CBK Support Specialist (CBK SS - VP) will engage with partners across business sectors and regions to execute and manage key operational tasks in a timely manner. **Role Responsibilities** **General Support:** + Work with banking teams to understand work, prioritize deadlines, and engage partners to support clients + Work with other members of the CBK Support Specialist team as coach and mentor to improve skills, facilitate learning, identify best practices, and evaluate overall approach to work and role + Raise and manage process issues and potential improvements that help the business improve + Work as member of key project teams to be a voice of the business + Ensure performance metrics are met and exceptions are resolved within required timeframes. Rationalize expectations with partners where necessary + VP role will be expected to manage a larger portfolio of work with more complexity than others **KYC Process & Data Support:** + Review reporting to understand where clients are in KYC process and provide regular updates to banking team. Each team member will monitor and understand the risks and business impacts of non-compliance with KYC processes, including restrictions and closures + Validate and track changes to quarterly refresh population - partner with KYC support to review, challenge, and communicate the KYC refresh forecast + Review internal RMTs as necessary + Submit KYC extension requests for clients that are subject to either restriction or closure + Support KYC Lift to Green process for clients that need to transact while in restriction + Work with COS team members to synthesize client approach to improve overall relationship and eliminate client noise and impact + Manage client coverage data across all systems ensuring GCI linkages are correct in core systems + Review/remediate banker Scorecards for accuracy – ensure new clients are appropriately onboarded + Complete data validation to ensure deal information is correct + Review clients for appropriate activity and work with Bankers to determine if relationships with specific entities should continue (No Revenue Review) + Drive the organization and recording of client contacts in appropriate systems of record + Manage new GCI requests **Research & Support for Compliance Reviews:** + Support key compliance processes for the business including assistance and tracking with Client Activity Monitoring (CAM), Special Purpose Entity (SPE), Material Negative News (MNN), and Economic Sanctions **Required Skills** + Bachelor's degree or equivalent work experience + Previous experience in a client facing or similar role in financial services or related industry + Knowledge of AML CDD industry practices + Conversant with regional business practices in AMRS, EMEA, or APAC related to AML CDD, Economic Sanctions, and Material Negative News + Excellent interpersonal skills with emphasis on client focus, communication, and collaboration + Thinks analytically and has outstanding collaborative problem solving skills + Adept at coaching and helping others solve complex problems + Adept to finding new approaches to improve overall work efficiency + Demonstrates desire and willingness to help others, drive outcomes with little supervision. + Excellent organizational skills, strong attention to detail, and ability to prioritize and manage competing priorities + Proficiency using Microsoft PowerPoint, Excel, and Word **Benefits of working at Bank of America:** UK + Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner + Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons + 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum + The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc. + Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services. + Access to an Employee Assistance Program for confidential support and help for everyday matters + Ability to donate to charities of your choice directly through payroll and the bank will match your contribution + Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions. + Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community. **Bank of America:** Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.