At Livewell Animal Hospital of The Parks, we combine compassionate care with cutting-edge medicine to ensure every pet receives the best possible treatment. Located in the heart of Washington, D.C., we’re proud to serve the dynamic communities of The Parks, Shepherd Park, Takoma, and beyond. Our state-of-the-art facility is designed with both pets and veterinary professionals in mind. From advanced diagnostics and surgical procedures to wellness exams and urgent care, we’re equipped to handle a wide range of medical needs. Walk-ins and same-day availability reflect our commitment to being there when pets and their families need us most. You'll find modern treatment technologies and a supportive team culture that fosters growth and collaboration. Washington, D.C., offers a unique mix of urban excitement and natural beauty. Steps away from our hospital, Rock Creek Park provides miles of trails for hiking and biking, while the city itself boasts world-class museums, historic landmarks, and a vibrant culinary scene. Living and working here means immersing yourself in a community full of culture, history, and opportunity. Join us at Livewell Animal Hospital of The Parks, where we’re passionate about supporting both our patients and our team members. This is your chance to grow your skills, work with a collaborative team, and make a meaningful impact on the lives of pets and their families. We can’t wait to welcome you! As a Receptionist you will: Receive and place calls to clients for the purpose of scheduling. Prioritize multiple tasks in a calm, organized manner. Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc. Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments. Utilize hospital computer systems to document medical records and communicate with clients and teammates. Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures. Excellent customer service skills and an exceptional level of communication in a professional manner. Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures. Maintain a positive attitude in all interactions with clients, pets and other teammates. Demonstrate ability to show empathy toward clients and treat pets with compassion and respect. Utilizing standard office/business equipment. Knowledge of veterinary medical terminology and procedures. Flexible schedule including some weekend and holiday shifts. Experience with veterinary software is preferred. Ability to work independently on assigned tasks as well as to accept direction on given assignments. Possession of organizational skills. Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations. Pay range of $18.50-$24.00/hour based on experience Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Short Term Disability Paid Time Off (Vacation & Public Holidays) - for eligible positions only SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs Teladoc- FREE doctor access 24/7 Discounted Veterinary Care EAP (Employee Assistance Program) A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people! Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).