**Animal Hospital Front Desk** **Ottawa, ON** **Full-time, Part-time, and Casual opportunities** **Ottawa Veterinary Hospital** is an Urgent /Emergency care clinic welcoming a compassionate and experienced **Veterinary Receptionist** to join our team. This role offers a variety of shifts including days, evenings, and weekends (shift premium). Experience working as a Veterinary Office Administrator or a Veterinary Front Desk role is an asset. If you thrive in a fast-paced, dynamic environment and are passionate about providing excellent customer service and animal care, we would love to have you on board! **Schedules:** Urgent Care services operate 24 hours on Saturdays, Sundays, Mondays, and until midnight the remainder of weekdays. + Available for rotation schedules, including evenings (we are open until midnight) and weekends **(no overnights)** + Full-time, Part-time, and Casual opportunities **Key Responsibilities and Requirements** + Serve as the first point of contact and compassionate support for clients, ensuring a welcoming and supportive experience + Answer phones, schedule urgent and routine appointments, and address client inquiries empathetically and professionally + Manage patient records and maintain accurate, up-to-date information + Facilitate communication between clients, veterinary staff, and medical teams to ensure smooth patient flow + Process payments, manage billing inquiries, and maintain accurate financial records + Assist in organizing the clinic’s workflow, ensuring administrative tasks are handled efficiently + Ensure the reception area is clean, well-organized, and client-friendly + Experience working as a Veterinary Office Administrator or a Veterinary assistant/Front Desk role + Exceptional customer service skills, especially in high-pressure or emergency situations + Strong communication and organizational skills with the ability to multitask in a fast-paced clinic + A genuine love for animals and a passion for helping pet owners + Flexible and adaptable with scheduling, available for days, evenings, weekends shifts **What VCA Canda offers:** Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in! + Flexible schedules! + Competitive wages and benefits! + VCA Canada Student Loan RRSP Program – Ask us more! + Opportunity to apply for a Veterinary Technician scholarship (annual process) + Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips! + Extensive online anytime-anywhere access to journals and textbooks + Annual uniform allowance + RRSP Employer 5 % Match Program – saving for your future just got easier! + Exceptional career development: there is room to grow here! + Referral Bonus Rewards + Opportunities to give back to your community through VCA initiatives + Generous personal pet care discounts + And extra perks like shopping discounts and cool wellness apps! **Click "Apply" now and join us!** VCA Canada is committed to providing an inclusive and diverse workplace and is an equal-opportunity employer. If you require any assistance, please let us know. \#Veterinaryreceptionistjobsnearme \#veterinarinaryofficeadministration \#veterinaryfrontdesk **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**