Shifts Available: Days, Evenings, Weekends, Overnight (shift premiums)
Ottawa Veterinary Hospital is an Urgent /Emergency care clinic welcoming a compassionate and experienced Veterinary Receptionist to join our team. This role offers the flexibility of scheduling with a variety of shifts including days, evenings, and weekend overnights. If you thrive in a fast-paced, dynamic environment and are passionate about providing excellent customer service and animal care, we would love to have you on board!
Key Responsibilities:
Serve as the first point of contact for clients, ensuring a welcoming and supportive experience
Answer phones, schedule urgent and routine appointments, and address client inquiries empathetically and professionally
Manage patient records and maintain accurate, up-to-date information
Facilitate communication between clients, veterinary staff, and medical teams to ensure smooth patient flow
Process payments, manage billing inquiries, and maintain accurate financial records
Assist in organizing the clinic’s workflow, ensuring administrative tasks are handled efficiently
Provide emotional support and guidance to pet owners during urgent and emergency visits
Ensure the reception area is clean, well-organized, and client-friendly
Qualifications:
Minimum of 2+ years of experience working as an ER veterinary receptionist or in a similar Client Care veterinary role
Exceptional customer service skills, especially in high-pressure or emergency situations
Strong communication and organizational skills with the ability to multitask in a fast-paced clinic
A genuine love for animals and a passion for helping pet owners
Flexible and adaptable with scheduling, available for days, evenings, weekends, and overnight shifts
Schedules:
available for rotation schedules, including evenings and weekend overnights
ER services operate 24 hours on Saturdays, Sundays, Mondays, and until midnight the remainder of weekdays
Full-time, Part-time, casual opportunities
What VCA Canda offers:
Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in!
Flexible schedules!
Competitive wages and benefits!
VCA Canada Student Loan RRSP Program – Ask us more!
Opportunity to apply for a Veterinary Technician scholarship (annual process)
Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
Extensive online anytime-anywhere access to journals and textbooks
Annual uniform allowance
RRSP Employer 5 % Match Program – saving for your future just got easier!
Exceptional career development: there is room to grow here!
Referral Bonus Rewards
Opportunities to give back to your community through VCA initiatives
Generous personal pet care discounts
And extra perks like shopping discounts and cool wellness apps!
Click "Apply" now and join us!
VCA Canada is committed to providing an inclusive and diverse workplace and is an equal-opportunity employer. If you require any assistance, please let us know.
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