London Regional Veterinary Emergency and Referral Hospital is currently welcoming a full time, Client Service Representative to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. A passion for both pets and people is a must, as well as maintaining professionalism in emergencies and stressful situations.
Create a warm and welcoming environment for our patient and pet parents
Assisting veterinary staff with various tasks and treatments when required
Ability to answer a multiline phone system and track and book appointments effectively
Placing outbound calls to pet parents for follow-up
Respond and manage email correspondence; clients, referring veterinarians & internal office messages
Admitting and discharging pet patients
Invoicing/billing; obtaining pet owner confirmation and processing payments
Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
Strong organizational skills
General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
Schedule: We are a progressive, fast paced 24-hour emergency and referral hospital, who understands just how pivotal a strong customer service team is to a busy hospital. Our client services team supports the hospital in a rotating schedule consisting of 8-9 hour shifts. These shifts will primarily include evenings/late nights and weekends, along with some days and holidays.
What VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in!
VCA Canada Student Loan RRSP Program – Ask us more!
Competitive wages and benefits!
Annual uniform allowance
Exceptional career development: there is room to grow here!
RRSP Employer 5 % Match Program – saving for your future just got easier!
Extensive online anytime-anywhere access to journals and textbooks
Employee Assistance Program to support your health and wellbeing
Referral Bonus Rewards
Opportunities to give back to your community through VCA initiatives
Generous personal pet care discounts
And extra perks like shopping discounts and cool wellness apps!
Click “Apply Now”
VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.
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