Veteran Affairs VSO Relief Worker **Dubuque County** 1 Positions ID: 64566 Posted On 03/28/2025 **Job Overview** **Description** The Veterans Affairs VSO Relief Worker assists Dubuque County Veterans with filing disability, pension, DIC, nursing home claims and miscellaneous benefits. Helps Veterans with rent, utilities and food assistance. Helps Dubuque County residents with rent and utilities. Becomes accredited with service organizations so we can better assist Veteran with following their claim. **Job Duties** **_The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully to be qualified for the position. Other duties may be required and assigned._** + VA Benefit Claims: Files Veteran disability, pension, DIC, Nursing home claims and miscellaneous benefits. Fills correct VA forms. Sends nursing home letters to residents to see if they might qualify for VA benefits. + General Assistance: Helps DBQ County residents with rent and utilities if they fall on hard times. + Veterans Assistance: Helps Veterans with rent, utilities and food if they fall on hard times. + Veterans Food Pantry: Organizes, stocks and distributes food to Veterans and their families. + Answer Incoming Phone Calls: Answers questions and schedules appointments. + Walk Ins: Answers questions, gives forms they might need and schedules appointments if needed. + Outreach with Veterans: Hosts monthly coffee and donuts, Veteran appreciation supper & luncheon. Sets up tables at events to inform Veterans about services our office offers. + Vouchers: Completes voucher form for Auditors office when a GA or VA client is approved. + Commission Meetings: Represents veterans before the Veterans commissioners to get approval for assistance. + Follow claims in VBMS: Logs into VBMS to check status of VA claims. + Education: CEU’s (state twice a year & once year Nationals). + Budget: Runs month end reports and balances with internal spreadsheet. **Minimum Qualifications** Education and/or Experience Requirements: + Any combination of education and/or experience equivalent to graduation from an accredited college or university with a major course work in social work, human services, human or related field and some experience 9^-7 years) in human service agency or life experience that is equal or exceeds. Licenses, Certifications, and Other Requirements: + Driver’s License. + Must be able to be a Notary Public. + Must be accredited Veterans Service Officer within one year of employment. + Must get accredited by National Association of County Veterans Service Officer (NACVSO) within one year of employment. + Must pass Federal background check to get the PIV card, to access Federal files. + Must be accredited with three service organizations within one year of employment. **Supplemental Information** **_In order to perform the functions and responsibilities of the position (listed above) the following knowledge, skills, and abilities are essential._** + General working knowledge of social, health and mental health condition for veterans and their families. + General knowledge of individual and group behavior. + General knowledge of veteran, adolescent, adult, and geriatric behavior and practices. + General knowledge of principles and practices of child welfare, substance abuse, family services, employment services, public assistance, and protective service work. + Must have the ability and knowledge to identify social problems and needs and the ability of individuals and families to utilize services and solve problems. + Must have the ability to organize work and to understand and interrupt laws, policies and regulations. + Must have the ability to establish and maintain effective working relationships with consumer/clients, co-workers, social agencies, Federal Government State of Iowa and the general public. + Must be able to communicate effectively orally and in writing; have the ability to prepare reports and maintain records; and be able to deal with emergencies and crisis situations effectively. + Must be able to use a computer; needs to know computer programs used by the Dubuque County Veterans Affairs. **_In evaluating candidates for this position, Dubuque County may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position._** Physical Requirements + Subject to repetitive motion activities, such as keypad or data entry. + Requires pushing, pulling, and lifting up to 25 pounds regularly and up to 50 pounds occasionally with assistance. + Requires ability to walk steps, reaching, squatting, stooping, bending, and sitting, pushing, and pulling. Work Environment + Work is primarily indoors. + Occasionally work with irritated and agitated individuals. + Occasional work-related travel. **Equal Opportunity** Dubuque County is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, age, religion, sex, sexual orientation, gender identity, genetic information, ancestry, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Human Resources Department at (563) 589-4441. Primary Contact 1684871036959 Tracey Martin HR Generalist, Human Resources 563-589-4441 Phone Phone Phone 563-587-3836 Fax HR@dubuquecountyiowa.gov Email True False True **Job Details** Categories Customer Service Human and Social Services Location Dubuque, IA Job Type Employee Full/Part Full Time Pay/Salary $26.68 hourly Benefits Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Vacation Paid Sick Leave Paid Holidays Company ID 975 Job REQ # \# Positions 1 Start Date 20250328 End Date 20250411 Featured Job TH Ad TH Comments **Similar Jobs** Youth Care Worker Hillcrest Family Services Paint Line Worker Sedona Staffing Services Warehouse Worker (Distribution Center) Sedona Staffing Services Seasonal Youth Care Worker Hillcrest Family Services Press Utility Worker Sedona Staffing Services **Share this Job** Dubuque County **About the Company** The Dubuque County Courthouse was built in 1891. The Courthouse serves as the center of County Government offices, and is a dominant landmark in the downtown Dubuque area. It is located at 720 Central Avenue in Dubuque.