LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed.

Are you ready to be part of the team that is transforming live entertainment? Join us to make Legends happen!

ATTRACTIONS

Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 13+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.   

Legends manages all operations across ticketing, special events, food & beverage and retail for Attractions partners including the tour experience, ticket sales, hospitality offerings, special events, and sponsorship - all to elevate the guest experience at the top. Some of the venues include One World Observatory in NYC, The View at the Shard in London, Sky View Observatory in Seattle, National Medal of Honor Museum, and more! 

NATIONAL MEDAL OF HONOR MUSEUM

The National Medal of Honor Museum in Arlington, Texas will serve as the premier national institution dedicated to the  stories, impact, and legacy of the service members who went on to become Medal of Honor recipients. Neither a war memorial nor a military museum, the National Medal of Honor Museum is a humbling endeavor that will take visitors on a narrative journey through the life stories of ordinary people who made extraordinary choices above and beyond the call of duty. 

The museum footprint encompasses over 100,000 square feet, cornering five acres of waterfront in Arlington, Texas. Over 31,000 square feet of Exhibition Galleries as well as dedicated spaces for meetings, symposiums, memorials, and   ceremonies. 

The museum is also headquarters of the National Medal of Honor Griffin Institute, an organization that addresses our nation’s character gap and fills it by focusing on the values and valor of the Medal of Honor and all who have earned it. 

THE ROLE

Reporting to the Director of Operations, the Venue Technology Manager is responsible for managing the operating technology needs at the National Medal of Honor Museum. The ideal candidate will lead a multidisciplinary team of specialists providing operational support and ensure availability, stability and security of business systems and IT infrastructure platforms. These functions include management of third-party vendors, venue technology projects and upgrades, Audio Visual, Content Management Systems, Point-of-Sale, Desktop support, and daily management support.  

ESSENTIAL FUNCTIONS  Supervise a team of venue technicians to deliver on-site Level 1 support for point-of-sale, payment, audio visual, CMS, and various other systems that are critical to business operations. Schedule, manage, and optimize deployment of hourly venue technology staff inclusive of goal setting and yearly performance reviews. Define and continually refine pre-opening walk-through checklists that will be necessary to ensure all systems and venue tech are operational. Train staff and maintain a working knowledge base of all proprietary venue technology. Create and maintain troubleshooting/escalation guides in line with system provider specifications and operating parameters Monitor and provide support for all operating system issues. Ensure applications are maintained and operated consistent with compliance and regulatory requirements e.g. PCI Manage and optimize 3rd party vendor relationships that are associated with venue technology Troubleshoot, replace or coordinate replacement of defective hardware Plan, prepare and coordinate hardware and software upgrades and patches Maintain an inventory of all hardware devices. Ensure all technical support issues are logged in Legends ticketing system. Maintain a thorough knowledge of the organization and adhere to all organizational technology standards. Maintain an open line of communication with Legends IT group and be the primary point of contact for all IT related issues and inquiries at the venue. Work with Corporate Infrastructure team to deploy and maintain IT infrastructure and enterprise systems such as corporate email, security, Accounting/Finance systems, collaboration tools, etc. Meet with the Events and Operations teams to understand and deliver venue technology needs for a variety of special or private events.  QUALIFICATIONS 

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Degree in IT related field  3+ years of relevant multi-disciplinary venue management ideally in the Hospitality or Tourism industry  Experience with Windows 10 and Microsoft Office 365 suite of products  PCI risk and compliance  3+ years of technical supervisory experience  Ability to effectively manage and produce in a matrixed environment  Excellent interpersonal and communication skills  IT Management tools (e.g. Active Directory)  Ability to lift/push/pull up to 30 pounds regularly and occasionally up to 50 pounds.  Experience with an IT ticketing solution to track and manage issues and requests  Experience managing external vendors delivering managed IT services  Relevant technical certifications preferred  A wide base of experience in one or more technologies, including systems, client technologies, network, business intelligence and analytics  Excellent written and verbal communication skills, with the ability to communicate with all levels of staff  Excellent organizational skills with the ability to prioritize workload and multitask in a fast-paced environment  Strong problem solving and creative skills, and the ability to exercise sound judgment  High level of integrity and dependability with a strong sense of urgency and result-orientation 
Must be able to work varying schedules to reflect the business needs of the organization   COMPENSATION

Competitive salary with commission plan commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, parental leave, wellness program, and 401k plan.  

WORKING CONDITIONS

Location: On Site 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.