If you want an exciting job with one of the largest off-price retailers in the nation, join Burlington Stores, Inc. team as a Vendor Operations Supervisor!
Position Summary:
The Vendor Operations Supervisor leads a team of 5 direct reports that reviews vendor compliance data, identifies opportunities for improvement and works with vendors and buyers to improve vendor performance.
The Vendor Operations Supervisor assigns the team’s research projects, reviews findings and shares results with vendors and merchants; facilitates meetings with vendors and cross-functional teams to explain operational guidelines; authorizes vendor compliance chargebacks and identifies opportunities for improvement; directs vendors on specific actions they can take to improve performance.
Duties and Responsibilities:
PROCESS OVERSIGHT
Review team’s research projects and validate results; develop and implement research strategies and processes the team can use to identify root causes for vendor issues. Monitor content and timing of team responses to ensure accurate and timely processing and communication.Remain close to daily work incidents and escalate issues as needed. Review and analyze reporting to ensure open incidents are current and being actioned as needed.Help establish and maintain departmental Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Oversee the maintenance, organization and documentation of team’s work processes.Review and authorize vendor compliance chargebacks.RELATIONSHIP MAINTENANCE
Participate and assist with organizing on and off-site vendor meetings; establish working relationships with vendors through ongoing correspondence and interaction. Lead vendor calls and meetings to address compliance issues and advise on operational solutions to prevent future incidents. Maintain open and clear communication with Manager on work issues and ideas for process improvement. Regularly coordinate and collaborate with cross-functional teams and develop business solutions with senior leadership.LEADERSHIP
Demonstrate a service mindset and a strong sense of urgency.Model Burlington’s Core Values and instill those values in team.Coach and develop team members through regular group and one-on-one meetings; offer feedback and support to individuals and demonstrate courage by engaging in difficult conversations when needed; help individuals maximize their productivity levels and achieve their full potential in current roles.Assess associates’ performance and provide development opportunities to team members to promote growth and development.PROJECT MANAGEMENT
Support Manager in leading departmental projects that support Burlington initiatives.Promote change management for team members and business stakeholders.Assist with creating reference materials and facilitate training experiences for team members and merchants.Education:
Bachelor's degree preferred.Experience:
3+ years’ supervisory experience in retail, vendor relations or supply chain is preferred.Skills and Abilities
Highly motivated self-starter, critical thinker, and results driven individual who is comfortable working in the gray.Demonstrated ability to effectively lead and motivate a team.General retail merchandising and/or supply chain knowledge required.Can thrive in a fast-paced work environment and easily adapt to shifting priorities.Excellent verbal and written communication skills with experience in senior management presentations.Strong analytical skills, attention to detail, and business acumen.Must be able to work independently as well as collaborate with a team.Outstanding time management and organizational skills a must.Strong computer skills and proficiency with MS Office Suite (Excel, Outlook, Word and PowerPoint); experience with Enterprise Resource Planning (ERP) systems a plus.Available for day trips and occasional overnight travel as needed. Up to 5% of travel may be required.Bilingual in English/Spanish a plus.
Come join our team. You’re going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates are also eligible for paid time off, paid holidays and a 401(k) plan.
We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Disclaimer: The above position description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. As such, the incumbent may perform other duties and responsibilities as required.
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