Description At Amazon, we strive to be the most customer-centric company in the world. To achieve this, we work every day on tomorrow's issues and are constantly innovating. We need talented people who are passionate about operations, using their strong analytical, communication and long term thinking skills to drive change, build an organization, and lead our teams in the supply chain industry leader. Would you like to be part of the Vendor Flex team? Vendor Flex is an innovative program from Amazon that significantly accelerates the supply chain with our major vendors, while reducing costs and carbon footprint. We implement Amazon Fulfillment technology and processes directly at our vendors' warehouses to prepare customer orders, which are then shipped through our transportation network with next-day delivery capability. By avoiding deliveries to Amazon Fulfillment Centers and storage needs, the Vendor Flex program dramatically increases the responsiveness of our vendors. Each Vendor Flex site works independently and, like a small warehouse, from receiving stock to shipping orders and inventory management, offers a global view of all the flows in a distribution center. We are looking for a Cluster Manager based in Netherlands to play a key role in leading Vendor Flex operations in the Netherlands and Belgium managing a team of Vendor Flex Process Assistants based at our vendors' sites across the region. We are looking for a Cluster Manager to play a key role in leading Vendor Flex operations in the Netherlands and Belgium, managing a team of Process Assistants based at our vendors' sites. As the Cluster Manager in NL and BE, you will own the performance of the Vendor Flex sites in your cluster and work closely with the Vendor Flex Business Development Team to accelerate the Vendor Flex Program in the Netherlands and to bring the program to Belgium. You will represent Amazon to our vendors and logistics service providers, visiting sites on a regular basis, and will also manage the interactions with all Amazon internal stakeholders: WHS, HR, Transportation, S&OP, Finance, Retail and many others. The role is primarily a Monday to Friday day shift role, although some flexibility is required as per business needs. The role requires traveling of up to 50% across Europe, mainly across the Netherlands, Belgium and Germany. Key job responsibilities • Maintain health and safety standards at all sites and promote a positive health and safety culture within the organization. • Lead and coach a diverse team of Process Assistants at vendors’ sites, in a very fast paced, high volume environment, adapting to an ambiguous landscape and frequent changes in priorities. • Work closely with our internal stakeholders (i.e. Supply Chain, Retail, Transportation, Finance) to explore and scope expansion opportunities in BE and establish a pipeline of new vendors to be onboarded to the program. • Establish and maintain a strong professional relationship with the vendors and the potential vendors’ service provider (3PL). • Conducting audit & process change activities using Lean-6sigma methods (Gemba Walk, Kaizen etc) • Perform in-depth analysis of complex issues and then lead improvement initiatives to achieve error elimination and improve financial metrics. • Collaborate on multiple projects in an international context, aligning with teams in other countries to continually raise the bar for our clients & explore new opportunities. Basic Qualifications • Bachelor’s degree or equivalent certification • Fluency in spoken and written in Dutch and English. • Proficient in Microsoft Office products: Excel, Word, Outlook, PowerPoint and MS Project • Experience in managing several projects delivered on time, on budget and at the expected level of quality. Preferred Qualifications - Previous experience in managing teams remotely in a dynamic environment. - Experience with analytical tools such as data warehouse tables; SQL / Visual Basic - Ability to work with different internal and external partners and be able to make decisions based on accurate analysis. - Ability to manage conflicting priorities in an ambiguous environment. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. 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